Transport for London
Operational Policy Officer - Offender Management & Problem Solving
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job title: Operational Policy Officer – Offender Management and Problem Solving
Salary: Circa £40,000
Grade: Band 2
Contract type: Fixed Term Contract (12 Months) with the potential of permanent
Reference: SF5411
Contract details: Full Time
Location: Palestra/ Hybrid
Application closing date: 11th of September @23:59
External: All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
About The Role
The safety of our customers is paramount. The Security, Policing and Enforcement Directorate is responsible for ensuring that all those who use our services or access our networks are protected from crime or personal danger. This will include working with stakeholders to manage offenders on our network and to use problem solving methods to reduce Antisocial Behaviour on all our modes.
This role will support the delivery of policies and programmes to ensure the safety of our customers. This role will be working with a policy manager on offender management, look to lead on problem solving plans/designs to reduce antisocial behaviour and could include working on rough sleeping, young people and vulnerable adults presenting on our networks.
You will work in partnership with key internal and external stakeholders, in particular operational teams across TfL, policing and enforcement partners, charities and Local Boroughs to implement plans to protect our customers. You will have the opportunity to lead multi-agency meetings with key stakeholders on key concerns.
Key Accountabilities
- Support work across a portfolio of topics in Security Policing and Enforcement - e.g. Offender Management, Problem solving, rough sleeping, crime reduction, working with youths and hate crime. Your portfolios may change over time.
- Plan project deliverables and prioritise demanding workloads. Work together as a team to ensure that project deliverables and requests are prioritised and delivered effectively.
- Manage multiple projects/requests at one time, and deliver to agreed timescales.
- Share and engage stakeholders with guidance and recommendations on key policy issues within the scope of the directorate's operational and strategic accountabilities, objectives and priorities.
- Regularly update stakeholders on project milestones to ensure they are updated on progress.
- Monitor, research and analyse benchmarking activity of other transport systems, cities and that of our transport policing partners to ensure our approach is in line with best practice.
- Providing support to Operational Policy Managers - this could include secretariat support for stakeholder meetings and representing them at meetings. Provide notes and overviews of meetings.
- Work in collaboration with other teams across TfL to ensure that enforcement, compliance and policing priorities are considered as the earliest possible stage in the development of TfL policies and strategies.
- Act as an advocate of the team and directorate, to ensure that best practice of Operational Policy development and efficiencies can be achieved.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key interfaces
The jobholder is expected to build and maintain excellent working relationships with the following:
TfL: All SPE teams, operational directorates, Customer Comms and Technology directorate, TfL Legal, SHE
External: Greater London Authority, Metropolitan Police, British Transport Police, City of London Police, other enforcement partners such as the Driver and Vehicle Standards Agency, Mayor's Office for Policing and Crime and London Councils. Key stakeholder groups and charities working for safer transport networks in London.
Knowledge
- A good understanding of TfL's strategy and objectives (desirable)
- Good knowledge and understanding of the major issues affecting the provision of policing and transport services in London (essential)
- Good knowledge of Offender Management processes (essential)
- Good knowledge of Problem-Solving techniques (SARA model) (desirable)
- Good knowledge of TfL organisation, culture and structure (desirable)
Skills
- Interpersonal skills and an ability to interact, build and develop effective working relationships with staff in a range of areas, organisations and roles (essential)
- Time management and organisation skills with the ability to work under pressure, meeting tight deadlines in a fast-paced and dynamic environment whilst maintaining a strong focus on accuracy and quality (essential)
- Proven research, verbal communication/presentation and written skills to enable policy writing and development (essential)
- Able to think strategically, bringing together a wide range of information in a structured and reasoned manner to draw conclusions and provide recommendations (essential)
- Able to use benchmarking activity and analysis to identify and evidence areas for improvement (essential)
- IT skills. MS Office (Word, Excel, PowerPoint, Outlook) (essential).
Experience
- Experience working in a partnership with a number of key internal and external stakeholders (essential)
- Experience of an operational environment with an understanding of the prioritisation of resources (desirable)
- Experience in writing high quality documentation and reports (essential)
- Experience in using analysis to identify and evidence areas for improvement (desirable)
- Experience of managing own workloads, updating colleagues and planning project deliverables (essential)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Process
Please apply using your CV and a cover letter (maximum 600 words). These should address the skills, knowledge and experience in the advert and job description. The letter should also address the following: This role will involve working with individuals or incidents where significant trauma has been experienced, and you may be exposed to sensitive and potentially distressing content. Please outline in your cover letter how you have maintained your personal resilience in similar situations?
PDF format preferred and do not include any photographs or images
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Probation
In line with our Resourcing Policy (Feb 2014), internal employees are required to complete their probationary period before applying for internal TfL positions. Please ensure you have successfully completed your probation before submitting an application for this role, otherwise your application may be withdrawn.
Formal Warnings
Internal employees with any current formal warnings are not eligible to apply for internal TfL vacancies until expiry of the warning. Ineligible applications may be withdrawn. Details of what is defined as a current formal warning can be found on Platform: https://transportforlondon.sharepoint.com/sites/Instructions-and-guidance-people-performance-and-rewards/SitePages/Applying-for-a-vacancy-with-a-formal-warning.aspx
NPL Applications
Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply. NPL’s are not eligible to apply for secondment opportunities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location