HSBC
Operational Readiness Manager
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Operational Readiness Manager
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We’re currently seeking an experienced professional to join our team in the role of Operational Readiness Manager.
As the Operational Readiness Manager, you’ll be a key enabler in delivering operational change initiatives that protect our customers, support regulatory compliance, and drive forward our strategic priorities across Simple & Agile, Customer and Growth. You’ll be part of a team led by the Head of Operational Readiness, working under the leadership of an Operational Readiness Department Manager. This role will work collaboratively across the wider Customer Support function, which supports several cross lines of business (RBW & CMB) operational teams, including:
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In this role you’ll:
- Own and deliver end-to-end operational readiness initiatives — regulatory, policy, or strategic in nature.
- Complete robust operational impact assessments to inform delivery scope and risk management.
- Develop and maintain project plans, setting clear milestones and tracking progress.
- Collaborate with key stakeholders across Customer Support and supporting functions.
- Identify and manage risks, issues, and dependencies to support successful deployment.
- Re-write or update operational procedures and translate complex policies, regulations, and FIMs into frontline guidance.
- Liaise with support team such as Learning & Capability, Analytics, Cost Management teams to support learning, data insights, and measurement of success.
- Lead cross-functional working groups to support initiative delivery and engagement.
- Conduct thorough post-implementation reviews to capture lessons learned and confirm benefit realisation.
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To be successful in this role you should meet the following requirements:
- Experience in managing or delivering operational change within a complex service or operational environment.
- Strong negotiation and influencing skills with the ability to drive alignment and secure stakeholder buy-in.
- Excellent written and verbal communication skills, confident in engaging a range of audiences including senior stakeholders.
- Strong planning and organisational skills with the ability to manage multiple priorities and deadlines.
- Comfortable leading working groups and presenting updates, risks, and recommendations in governance settings.
- Ability to interpret and translate regulatory or strategic direction into practical operational solutions.
- Demonstrated experience in risk and issue management, change control, and project delivery
- A proactive, solution-focused approach and a strong sense of accountability.
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