Civic Recruitment Limited
Operational Repairs Planner
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Operational Repairs Planner - 3 Month Contract
Enfield Council | 3 Month Contract
Location: Enfield
Rate: £22.01 per hour
Contract: 3 Month Contract
Hours: 35 Hours Per Week
Working Hours: 8:00am – 4:00pm (1 Hour Lunch Break)
Pay: Bi-Weekly
Summary
Join Enfield Council's Housing and Regeneration Service as an Operational Repairs Planner on a 3-month contract. This dynamic role involves planning and scheduling for electrical, gas, and multi-trade operatives, ensuring timely completion of repairs and maintenance tasks. You will be instrumental in coordinating appointments, adapting to shifting priorities, and providing outstanding customer service to residents. The ideal candidate will possess strong planning and scheduling expertise, excellent communication skills, and the ability to handle a high-volume workload while maintaining customer satisfaction.
Key Responsibilities
- Schedule and plan appointments for electrical, gas, and other repair operatives to optimize productivity.
- Coordinate both responsive repairs and scheduled maintenance tasks across the service.
- Oversee operatives' schedules, reallocating work to minimize downtime and avoid service disruptions.
- Manage urgent and emergency repairs to meet statutory response times.
- Reschedule appointments and proactively inform residents of any changes.
- Deliver exceptional customer service and effectively resolve service delivery issues.
- Handle incoming and outgoing calls related to repairs, appointments, and service inquiries.
- Issue work orders to specialist contractors when in-house completion is not possible.
- Track operative performance, missed appointments, and customer satisfaction.
- Maintain precise records using repairs and scheduling systems.
- Coordinate complex repairs involving multiple trades, contractors, and services.
- Collaborate with internal departments, contractors, and external partners to ensure seamless service delivery.
- Assist new employees with induction and onboarding processes.
- Ensure adherence to health and safety standards and council procedures.
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Essential Requirements
- Proficiency in using repairs scheduling, workforce planning, or appointment management systems.
- Experience in scheduling and coordinating electrical and gas operatives.
- Strong customer service background, including handling challenging situations and resolving complaints.
- Solid understanding of repairs, maintenance, and building trade activities.
- Ability to prioritize tasks and thrive in a fast-paced environment.
- Excellent organizational and administrative skills.
- Strong verbal and written communication abilities.
- Capability to meet deadlines and manage shifting priorities.
- Experience in maintaining accurate records and utilizing IT systems.
- Ability to work collaboratively with operatives, contractors, residents, and management teams.
- Experience in housing repairs, maintenance, facilities management, or property services.
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Desirable
- Knowledge of housing repairs and maintenance scheduling.
- Understanding of health and safety, building regulations, and repairs legislation.
- Experience working within a Local Authority or Social Housing environment.
- Repairs Diagnostic Training.
- Level 3 NVQ in Business Administration or equivalent qualification.
Additional
- Office-based role.
- Willingness to attend occasional evening or weekend meetings if necessary.
- Experience managing high-volume repairs and maintenance workloads is advantageous.
- Commitment to delivering excellent customer service and achieving performance targets.
What's on Offer?
- £22.01 per hour
- 3 Month Contract
- Monday to Friday, 8:00am – 4:00pm
- 1 Hour Lunch Break
- Bi-Weekly Pay
- Opportunity to work within a busy Local Authority repairs service.
- Varied and fast-paced role coordinating essential repairs and maintenance works.
- Supportive team environment.
- Potential for contract extension.
Ideal for candidates with experience as a Repairs Planner, Works Planner, Scheduling Officer, Maintenance Planner, Repairs Coordinator, Responsive Repairs Planner, Resource Scheduler, Housing Repairs Scheduler, Service Coordinator, or Workforce Planning Coordinator.
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