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Operational Resilience Associate
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Associate - Operational Resilience
London | Permanent | Competitive Salary + Benefits
Join a Leading Financial Institution Driving Resilience and Risk Excellence
An exciting opportunity has arisen for an experienced Operational Resilience Associate to join a highly regarded financial institution in London. This role sits within a specialist Business Risk & Controls team responsible for strengthening the organisation's operational resilience framework, business continuity capabilities, and crisis management preparedness.
You will play a key role in ensuring critical business services remain resilient in the face of disruption, working closely with stakeholders across operations, technology, risk, information security, third-party risk, and business functions.
This position offers excellent exposure to senior stakeholders, regulatory initiatives, resilience testing programmes, and strategic risk management activities.
Key Responsibilities
- Support the identification and assessment of Important Business Services (IBS) and Impact Tolerances
- Coordinate Business Impact Analyses (BIAs), risk assessments, and Business Continuity Plan (BCP) reviews across business units
- Assist with operational resilience scenario testing, assurance activities, and crisis management exercises
- Partner with teams across Information Security, Technology Risk, Third-Party Risk Management, HR, Facilities, and Data Privacy to strengthen dependency mapping and resilience controls
- Monitor resilience metrics and Key Risk Indicators (KRIs) against the firm's risk appetite framework
- Contribute to Risk and Control Self-Assessments (RCSAs) and integrate lessons learned from testing and incidents
- Support the ongoing enhancement of operational resilience, business continuity, and governance frameworks
- Prepare management information, executive reporting packs, governance committee materials, and regulatory submissions
- Produce post-incident reviews and resilience testing reports, identifying remediation actions and improvement opportunities
- Promote a strong risk and resilience culture across the organisation
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We're looking for individuals who can demonstrate:
- Experience within Operational Resilience, Business Continuity, Crisis Management, Operational Risk, or Non-Financial Risk in a regulated financial services environment
- Strong knowledge of UK Operational Resilience regulatory requirements, including FCA, PRA and Bank of England expectations
- Experience facilitating or supporting IBS, ITOL, BIA and dependency mapping activities
- Exposure to technology risk, information security, third-party risk management, or operational risk frameworks
- Understanding of resilience testing, scenario analysis, controls assurance, and governance processes
- Excellent stakeholder management and communication skills with the ability to influence at all levels
- Strong analytical capabilities and report-writing skills
- Degree-level education or equivalent professional experience
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Desirable
- Experience with DORA (Digital Operational Resilience Act)
- Knowledge of ISO 22301 or recognised Business Continuity standards
What's on Offer?
- Opportunity to join a well-established and growing financial institution
- High-profile role with exposure to senior leadership and regulatory initiatives
- Involvement in strategic resilience transformation programmes
- Collaborative and supportive working environment
- Excellent career development and progression opportunities
- Competitive salary and comprehensive benefits package
If you're passionate about operational resilience, risk management, and strengthening organisational preparedness within a regulated financial services environment, we'd love to hear from you. Apply today to find out more.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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