St. James's Place
Operational Resilience Governance Manager
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With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: Permanent
- Seniority: Mid-Senior Level
About the role:
The Operational Resilience Governance Manager will play a key role in shaping, coordinating and enhancing the Group's Operational Resilience Framework. This is an exciting opportunity to contribute to a strategically important capability within a growing resilience function, helping to ensure the organisation can continue to deliver critical services to clients, advisers and stakeholders in the face of disruption.
Working at the heart of the Operational Resilience and Business Continuity team, you will be responsible for maintaining and evolving governance arrangements that support the Group's resilience objectives. Acting as a central point of coordination across multiple business areas, you will bring together information, insights and activities from across the organisation to ensure resilience risks, vulnerabilities and remediation plans are effectively identified, monitored and reported.
What you'll be doing:
- Provide oversight and coordination of our Operational Resilience and Business Continuity systems.
- Coordinate the annual Operational Resilience Assurance programme.
- Identify and review Important Business Services and Impact Tolerances.
- Produce high-quality resilience reports for executives and committees.
- Maintain oversight of resilience risks, vulnerabilities, and remediation plans.
- Coordinate evidence for the Group Operational Resilience Self-Assessment.
- Support oversight of Material Third Parties and suppliers.
- Develop metrics and dashboards to monitor operational resilience.
- Facilitate business engagement and training activities.
- Contribute to internal forums and governance meetings.
- Support major incident preparedness and response activities.
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About you:
You are an ambitious and highly motivated professional with a proven track record in Information Technology, Operational Resilience, Governance, Risk, or Business Continuity roles within a regulated environment. You combine strong technical understanding with excellent stakeholder management skills, enabling you to bridge the gap between business and technology teams while ensuring resilience requirements are understood, embedded and effectively delivered.
You thrive in collaborative environments and enjoy working with a diverse range of stakeholders, including Technology, Cyber Security, Operations, Risk, senior business leaders and third-party suppliers. You have the confidence and credibility to build trusted relationships, challenge constructively, and influence decisions that improve the resilience of critical services and processes.
With a strong understanding of operational resilience principles, you are experienced in identifying and managing technology and operational dependencies, assessing vulnerabilities, and supporting the development of frameworks, governance processes and remediation plans. You are comfortable interpreting complex information and translating it into practical recommendations that help the organisation strengthen its resilience capabilities while meeting regulatory expectations.
Essential Criteria:
- Experience in governance and oversight of operational resilience frameworks.
- Proven ability to produce high-quality reports and insights.
- Expertise in coordinating assurance programmes and resilience reporting.
- Strong analytical skills and attention to detail.
- Recognised professional accreditation in business continuity, operational resilience or a related discipline, preferably MBCI, or equivalent depth of professional experience.
Desirable Criteria:
- Familiarity with regulatory expectations and internal standards.
- Experience in business continuity planning and incident response.
- Knowledge of dependency mapping and vulnerability tracking.
- Ability to engage and train business teams effectively.
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What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.
In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.
Our benefits include:
- 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
- Private Medical Insurance – company-funded cover for you and your immediate family.
- Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice.
- Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
- Protection Benefits – company-funded critical illness cover, income protection, and life assurance.
- EV salary sacrifice scheme through Tusker.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage, please let us know by emailing us at careers@sjp.co.uk.
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA, we advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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