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Operational Resilience Manager
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Operational Resilience Manager
We are currently looking for an experienced Operational Resilience Manager to join one of our financial services clients.
This is a hands-on role focused on providing assurance over response and recovery capabilities supporting Important Business Services, with particular emphasis on Disaster Recovery, Business Continuity, and Crisis Management. You will work across Technology and the wider business, as well as with external service partners, helping ensure resilience capabilities are clearly defined, effectively tested, and evidenced, and continually improved.
- Map resilience capabilities against scenarios, testing, and assurance activity to identify coverage, maturity, and gaps.
- Support the planning and execution of extreme but plausible scenario testing, including internal, joint, and industry exercises.
- Manage vulnerabilities, risks, and issues identified through resilience testing and assurance.
- Help develop continuous improvement plans based on testing and assurance findings.
- Produce clear, high-quality reporting on response and recovery capability for Executive and Board-level stakeholders.
- Manage relationships with Disaster Recovery, Business Continuity, and Crisis Management service providers.
- Agree service scope, service levels, deliverables, and performance expectations with internal and external partners.
- Define meaningful metrics and benchmarking to demonstrate service performance and resilience capability.
- Constructively challenge service owners and partners where performance falls below agreed expectations.
- Develop and maintain capability and assurance frameworks supporting Important Business Services.
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You will have strong experience within Operational Resilience in Financial Services, combined with a detailed understanding of:
- Disaster Recovery (DR)
- Business Continuity Management (BCM)
- Crisis Management
- Operational Resilience testing and scenario exercises
- Important Business Services
- Resilience capability and assurance frameworks
- Risk, vulnerability, and issue management
- Regulatory and industry resilience requirements
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Experience managing services delivered through third parties, partners, or Managed Service Providers would be particularly valuable, including defining service levels, establishing KPIs/metrics, and benchmarking performance. You will also need to be comfortable working with senior stakeholders, translating complex resilience issues into clear recommendations, and challenging internal teams and external providers where necessary.
This would suit someone who combines a strong understanding of financial services operational resilience with practical experience of response, recovery, testing, and assurance.
If you’re an Operational Resilience professional with strong DR/BCM/Crisis Management experience and are interested in a London-based contract opportunity, please get in touch.
Contract will be for 12 months, inside IR35.
Applicants must be able to attend the London office 3 days per week.
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