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Operational Resilience & Vendor Management Specialist

Manchester
Posted 27 days ago
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Operational Resilience & Vendor Management Specialist – Manchester

At Munich Re Specialty – Global Markets (MRS-GM), we aim to become the leading Primary Specialty Insurance provider, driven by a robust strategy, superior products, and a culture where employees are empowered to be present, bold and curious to achieve personal and collective goals.


About the Role

We are seeking an Operational Resilience & Vendor Management Specialist to join our team in our Manchester office with full-time, hybrid working (2-3 days per week). This role will involve overseeing, managing, and evolving Operational Resilience and Third-Party Vendor Management, deputising for the Operational Resilience Manager and Third Party Vendor Manager across vital first-line defence topics, including:

  • Business continuity management
  • Operational resilience
  • Third-party vendor management
  • Outsourcing oversight
  • Emergency management

The Specialist will ensure effective operational delivery, regulatory compliance, and third-party due diligence while championing continuous improvement in these areas.

Key focus areas include:

  • Operational resilience & third-party vendor management reporting
  • Regulatory compliance
  • Incident reporting, policy reviews, and regulatory awareness
  • Horizon scanning for emerging regulatory trends

Responsibilities

Operational & Vendor Management Oversight

  • Draft incident summaries, root cause analyses, lessons learned, and remediation plans
  • Track actions, vulnerabilities, and escalations for governance forums
  • Lead Business Continuity Planning (BCP) aligned with Operational Resilience frameworks
  • Conduct impact analyses and identify critical business services

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Incident & Risk Management

  • Develope and maintain the incident reporting process in compliance with PRA/FCA regulations (PRA SS1/26)
  • Assess operational resilience impacts, tolerances, and time-critical activities
  • Evaluate third-party resilience by assessing vendors’ capabilities and embedding contractual obligations

Governance & Policy Development

  • Manage SLA performance, KPIs, and vendor compliance monitoring
  • Handle onboarding, lifecycle management, and contract reviews for third-party vendors
  • Maintain inventory systems for third-party arrangements
  • Support regulatory assessments and submission preparation
  • Annual reviews and updates to plans

Documentation & Regulatory Compliance

  • Draft, review, and maintain policies, frameworks, and procedures, including:
    • Operational Resilience Policy
    • Business Continuity Plan
    • Wind Down Plans
    • Third-Party Risk Policies
  • Ensure alignment with Munich Re frameworks and regulatory requirements (FCA, PRA, Lloyd’s)

Stakeholder Engagement

  • Collaborate with internal/external stakeholders on regulatory matters
  • Monitor regulatory developments (FCA, PRA, Lloyd’s) and conduct impact assessments
  • Present findings and recommendations to senior management and boards

Requirements & Qualifications

Essential Skills & Experience

  • Proven expertise in Operational Resilience or Third-Party Vendor/Risk Management in a regulated environment
  • Strong understanding of regulatory frameworks for Operational Resilience, Outsourcing, Vendor Management, and Business Continuity (Lloyd’s, FCA, PRA)
  • Preference for experience in the insurance industry with familiarity with regulatory standards
  • Exceptional report writing skills, including reports, policies, and presentations for senior reviews
  • Ability to question, challenge, and support the business collaboratively
  • Experience driving pragmatic solutions and building inclusive relationships in a multifunctional international environment

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Preferred Qualifications

  • Relevant qualifications or certifications in governance/strategic risk assessments will be viewed positively

Company Culture

We emphasise cultural values—encouraging employees to:

  • Be Present – Engage fully in professional and personal growth.
  • Be Bold – Take strategic risks and embrace ambition.
  • Be Curious – Foster innovation through ongoing learning.

Benefits

  • 25 days annual leave + bank holidays
  • 10% non-contributory pension
  • Annual bonus eligibility
  • Comprehensive private medical + dental insurance
  • Life assurance, critical illness, and permanent health insurance
  • Wellbeing support + EAP (Employee Assistance Programme)
  • Study & CPD (Continuing Professional Development) support
  • Electric vehicle salary sacrifice scheme
  • Hybrid working model with IT home-setup assistance

Diversity, Equity & Inclusion

At Munich Re, we celebrate diversity as a core strength. Whether you are from a racial, ethnic, gender, or any other background, we welcome all applicants who meet our equity and inclusion values.

If you require reasonable adjustments during recruitment, please contact Talent Acquisition to discuss your needs.


Learn more about sustainability, ESG, and volunteering opportunities at Munich Re. #BePresent #BeBold #BeCurious

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Skills

Operational Resilience
Third Party Vendor Management
Business Continuity Planning
Regulatory Compliance
Incident Reporting
Risk Management
Impact Analysis
Contract Review
Stakeholder Engagement
Report Writing
Outsourcing Oversight
Governance
Root Cause Analysis
SLA Monitoring
KPI Tracking
Horizon Scanning

Location

Manchester, England, United Kingdom

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