Nationwide
Operational Risk Oversight Manager – AI
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Independent Second Line Operational Risk Oversight – AI Risk Specialist
As part of our independent Second Line Operational Risk Oversight team, you will play a pivotal role in delivering the Society’s objectives. The team’s mission is to ensure that non-financial risks are effectively managed, enabling Nationwide to serve its members safely and efficiently.
Purpose of the Role
Nationwide is committed to responsibly embracing AI technologies to enhance member experience and improve operational efficiency. However, we must also carefully manage the unique risks these technologies present. In this role, you will:
- Help shape how we govern and oversee the operational risks associated with the use of AI, including:
- Automated decision-making systems
- Machine learning tools
- Ensure compliance with evolving regulatory requirements
- Uphold high ethical standards
- Maintain the trust of our members
Key Responsibilities
By working closely with first-line teams, you will provide expert risk guidance, including:
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- Challenging design and deployment decisions
- Advising on appropriate controls
- Ensuring robust oversight and governance for AI initiatives
- Conducting continuous monitoring, risk assessments, and targeted deep-dive reviews
- Identifying potential risks such as:
- Data privacy concerns
- Bias
- Model stability
- Resilience
- Supporting the business in addressing these challenges effectively
Your work will provide senior leadership and the Director of Operational Risk with assurance that Nationwide’s use of AI is innovative but well controlled, balancing innovation, safety, fairness, and accountability for our members.
About Hybrid Working
At Nationwide, we are committed to offering flexible working approaches to help you perform at your best.
- Hybrid working is available wherever possible, with generous access to home working while prioritising in-office collaboration to solve problems, learn, and stay connected.
Working Arrangements
You will need to spend:
- At least two days per week in the office (or 40% of working time if working part-time) if you are in London or Swindon.
Get help with your application
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If you are aligned with our Glasgow hub (as your nearest location), you will need to regularly connect and collaborate with colleagues, expected to be weekly in Glasgow.
If you are an internal applicant from a different location, your journey will be tailored to your circumstances, and your hiring manager will provide further details if successful.
Nationwide’s Commitment to Employees
- We prioritise the redeployment of employees impacted by change, meaning applications for redeployment candidates are favoured in this process.
For colleagues on long-term absence (e.g., parental leave) or temporary workers, applications must be submitted via a personal email address.
For more information on our hybrid working approach, visit Nationwide Hybrid Working Page.
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