Nationwide
Operational Risk Oversight Manager – Process and Business
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Independent Second Line Operational Risk Oversight – Role
About the Role
As part of our independent Second Line Operational Risk Oversight team, you will play a pivotal role in delivering the Society’s objectives. The team’s mission is to ensure that non-financial risks are effectively managed, enabling Nationwide to serve its members safely and efficiently.
In this role, you will focus on overseeing operational processes and business practices beyond the core Chief Operating Office (which predominantly sets policies and standards). You will work closely with:
- Business Banking
- Branch networks
- Member-facing teams
- Head office functions
Your efforts will help ensure that each area of the business maintains robust processes and controls, delivering safe outcomes for members while meeting regulatory requirements.
Key Responsibilities
- Collaborate with a wide range of stakeholders and risk teams to assess how business units identify and mitigate risks within their day-to-day operations.
- Utilise continuous monitoring, risk reviews, and targeted deep-dive assessments to:
- Identify process gaps and control weaknesses
- Support business areas in strengthening their operational resilience
- Apply the Enterprise Risk Management Framework across the Society, ensuring alignment with operational risk standards.
- Directly support the Director of Operational Risk by embedding:
- A culture of continuous improvement
- Strong risk awareness to protect members and the Society.
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Flexible Working
We welcome flexible working approaches to help you perform at your best.
- Hybrid working is available wherever possible.
- Offices bring colleagues together for solving problems, learning, and fostering connection.
- Generous access to remote/home working is also provided.
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Expected Work Location
- At least two days per week (or 40% of working time if part-time) at either:
- London office
- Swindon office
- If aligned to our Glasgow hub, weekly in-person sessions are required.
- Further details will be provided by your hiring manager upon successful application.
For more information on our approach, see: Nationwide Hybrid Working Policy
Note: If there is a high volume of applications, the advert may close early; apply as soon as possible.
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