Galaxi Consulting Group
Operational Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Global MTR / AV Operations Engineer
Location: Bournville, UK
Working Arrangement: Minimum 3 days/week onsite
Scope: Global – all Client sites with Microsoft Teams Rooms (MTR) deployments
Travel: International travel may be required
Role Overview
We are looking for a hands-on Global MTR / AV Operations Engineer to support approximately 330 Microsoft Teams Rooms (MTRs) across global locations. This is an operational role focused on maintaining excellent meeting-room experiences, proactive troubleshooting, continuous improvement and stakeholder support.
The ideal candidate is a hunter who does not wait for tickets. They proactively identify room degradation, analyse data and trends, troubleshoot issues before they impact users, and drive permanent improvements across the estate.
Key Responsibilities
- Provide hands-on support, troubleshooting and maintenance for global MTR environments.
- Diagnose complex AV issues involving Crestron DSP, microphones, speakers, cameras, displays, connectivity and signal flow.
- Configure, troubleshoot and optimise Crestron DSP and room audio systems.
- Analyse room performance data and identify recurring issues or degradation proactively.
- Understand room acoustics and explain to stakeholders how acoustic panels and appropriate room treatment improve speech intelligibility and meeting quality.
- Conduct room audits, health checks and preventive maintenance.
- Support new room deployments, escalations and international site visits.
- Maintain consistency, standards and operational quality across a diverse global estate.
- Work collaboratively with globally distributed teams across different time zones.
- Take physical ownership of the Bournville Video Testing Lab, including equipment testing and validation.
- Drive continuous improvement and reduce recurring incidents.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills & Experience
- Strong hands-on experience supporting Microsoft Teams Rooms (MTR).
- Proven experience with Crestron DSP and AV/audio troubleshooting.
- Strong understanding of audio signal flow, DSP, room acoustics and conferencing technology.
- Experience troubleshooting microphones, speakers, echo, feedback, audio quality and room-performance issues.
- Strong analytical and data-driven troubleshooting approach.
- Proactive hunter mindset with a focus on identifying problems before users report them.
- Excellent stakeholder communication and ability to explain technical concepts clearly.
- Experience supporting geographically distributed/global environments.
- Willingness to work onsite in Bournville at least 3 days per week and undertake international travel when required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Important
This is not a project-management or architecture-only position. We prioritise hands-on operational capability, troubleshooting depth, proactive problem-solving and employee experience over breadth of certifications.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills