Operational Supervisor

Attractions. 6 months temporary opportunity.

We're excited to welcome a new Operational Supervisor at Ellesmere Port.

Working Hours & Location

This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Ellesmere Port.

Role Overview

Working across our visitor attraction, the Operational Supervisor will be responsible for the safe and efficient operation at National Waterways Museum, Ellesmere Port, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors.

The Operational Supervisor will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.

Key Responsibilities

• Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service for example in retail, catering or conferencing.
• Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.
• Customers dealt with to expected standards of courtesy and care resolve concerns/complaints.
• Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/business planning and budgetary planning.
• Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required liaise with other operational teams, contractors and the Trust management structures, as necessary for the execution of works.
• Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
• Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
• Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.