Southern Housing
Operational Support Advisor
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Southern Housing is now looking for a talented individual to join us as an Operational Support Advisor in our Customer Transactions department on a secondment basis until the 15th January 2027.
This is an exciting opportunity for someone who is keen on leading and delivering a high-quality support service and a successful and compliant service for the Operations Directorate. Our ideal candidate will be a great communicator with strong analytical skills as well as the ability to collaborate with internal colleagues and external stakeholders.
Reporting to the Operational Support Team Manager, you will provide a customer-focused responsive service by maximising early resolution of issues, ensuring a more succinct and positive customer experience. You will minimise further problems and always keep customers updated.
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This is a hybrid position working out of our Sittingbourne, Hastings, Croydon, or Farringdon Office.
By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.
What You Need
- Ability to adhere to regulatory and legislative requirements.
- Aptitude for investigating issues and applying best practice.
- Ability to identify process improvements to enhance the customer journey.
- A proven track record of delivering a successful customer-focussed service.
- Excellent customer service skills, communication being key (written and oral).
- Strong desire to support other teams and delivering a one team approach.
- Ability to manage change effectively, understanding the needs and benefits for change and playing an active role in delivering successful change.
- Excellent administrative, numerical, and organisational skills.
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Closing Date: Tuesday 22nd July 2026 at 23:59
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