NWG (Northumbrian Water Group)
Operational Support Assistant
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About The Role
Operations Support Assistant
12 Month Contract
Full Time 36 hours per week
Salary: up to £34,700 depending on experience
Location: Layer Treatment Works, Layer De La Haye, Colchester.
About The Role
We have an exciting opportunity for an Operations Support Assistant to join our team and play a key role in supporting our Suffolk Water Supply Teams. This is a varied and rewarding role at the heart of a busy operational environment, where your work will help ensure the smooth and effective flow of data and information across multiple processes.
Working as part of a dynamic and collaborative team, you’ll liaise closely with a wide range of internal and external stakeholders. Your support will be essential to Water Supply Managers, Team Managers, Treatment Works Controllers and Operatives, helping them to carry out their roles effectively. You’ll also provide flexible cover for other operations support assistants, contributing to the resilience and continuity of the Essex and Suffolk areas.
This role is all about coordination, accuracy, and efficiency. You’ll be responsible for managing operational, logistical and administrative tasks across our Suffolk water supply teams and sites, ensuring data and processes are accurate, up to date, and aligned with business requirements. Through your attention to detail and organised approach, you’ll help drive departmental and wider business objectives forward.
Your contribution will have a direct impact on our ability to operate efficiently and maintain our position as an industry leader. If you thrive in a fast-paced environment, enjoy working at the centre of a collaborative team, and take pride in supporting operational excellence, this is a fantastic opportunity to develop your skills, grow your experience, and make a real difference to the way we work.
About You
We’re looking for an organised and detail-focused individual with a strong background in administrative work to join our team. You’ll bring proven experience of working with a range of different departments i.e procurement, accounts, water quality, maintenance, facilities.
Excellent interpersonal skills are key to success in this role. You’ll be comfortable communicating clearly and professionally, both over the phone and face to face, and able to discuss issues in a constructive way while building positive, effective relationships with a wide range of stakeholders.
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The ability to work efficiently and accurately to tight deadlines will be essential, as your work will directly support day-to-day operations and decision-making.
You’ll have strong working knowledge of Microsoft Office, particularly Excel, Word, and Outlook. This includes confidently maintaining Excel Spreadsheets. Experience using systems such as Maximo, IMS, iProcurement and OFS would be highly advantageous, as would a basic understanding of water supply although these are not essential.
About Us
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
Please note this role will require a DBS to be completed prior to employment
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
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We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
- Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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