Langdons
Operational Support Assistant
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Do you strive to deliver exceptional customer service every time?
Do you have experience of working in a fast paced, office environment?
If so, our Operational Support Assistant role is the role for you!
Here at STEF Langdons, we have an amazing opportunity for a Operational Support Assistant to join the team based in Bridgwater. You will be working on a full time, permanent basis, working Monday to Friday 09:00 -15:00 and in return, you will receive a highly competitive salary of £20,018.86 per annum.
The Operational Support Assistant role:
This is a fantastic role to really get your teeth into! Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.
About us:
Whether it’s fresh consignments or frozen goods we have it covered! STEF Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 12 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24-hour service of this kind, and we’re very good at it.
STEF Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.
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What’s in it for you?
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free inhouse job specific training and development
- Opportunity for career relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Relaxed working environment
- Employee Assistance Programme
- Staff Discount Scheme
What you’ll be doing as our Operational Support Assistant:
- Responds to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes via phone, email or portal
- Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken
- Works closely with Warehouse and Transport colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress
- Provide cover for the Transport Team where required
- Process customer emails and action amendments in system
- Handle various mailboxes and respond in timely manner.
- Ensure all company systems are updated accurately and on a timely basis and relevant paperwork is in place
- Investigating and solving pre and post departure customer escalations
- Communicate effectively with internal and external stakeholders, ensuring they are kept informed and updated.
- Adopt a diplomatic approach to problem resolution and will be comfortable working in a fast paced working environment.
- Dealing with transport bookings and queries
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What qualifications and experience are we looking for in our Operational Support Assistant:
- Level 3 Customer Service or equivalent
- IT literate in Microsoft Office packages and have the ability to compile, analyse and interpret relevant data
- Experience of liaising with customers and demonstrates an understanding of exceptional customer service
- Office-based experience involving transport operations or good knowledge of the logistics industry
What skills are we looking for in our Operational Support Assistant:
- Ability to use initiative and to be so organised that key tasks can be completed fully and on time.
- Ability to work to fluid targets and deadlines
- Proven verbal and written communication skills
- Proven arithmetic skills
- Should be happy working with a team
- Flexibility with the ability to multi task
- Strong attention to detail
If this role sounds like the right fit for you, click apply today to become our new Operational Support Assistant, we would love to hear from you!
If you would like any information about any of the opportunities at STEF Langdons please contact feedyourfuture@langdons.co.uk.
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