Sheffield Teaching Hospitals NHS Foundation Trust
Operational Support Manager
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Job Description
To provide day to day operational management support to Single Point of Access (SPA), Virtual Ward (hospital at home) and Urgent Community Response Services (UCR) including managing administration teams, supporting clinical staff and assisting the service management team with the aim of ensuring that the service delivery is efficiently maintained. The post holder will be part of a wider management team within community services.
To provide leadership on operational and administrative issues in SPA, Virtual Ward and UCR, also optimise and develop the use of information systems and processes. This includes the management, coordination and support for the Band 4 Coordinators who supervise and support the administrative staff across the service.
Performance Management
- To be responsible for the effective operational management of all admin function, managing issues efficiently and timely, escalating concerns appropriately.
- On a day-to-day basis manage and prioritise own workload to ensure tasks are completed effectively and deadlines are met with minimum supervision.
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Risk and Governance
- Support the ASM and/or OSM to manage the implementation of effective systems, control processes and risk management arrangements within the services.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the services.
Staff Management
- To have line management and responsibility for all admin staff within the service, ensuring 1-1’s, PDR’s and mandatory training is completed timely.
- Manage sickness, disciplinary and performance issues in line with Trust policies.
Financial Management
- To assist with the management of the budgets within the services, ensuring that expenditure is within agreed limits and the OBM/ASM remains informed of any related issues.
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Leadership
- To lead and support staff in service delivery with the ability to adapt leadership style according to identified individual needs and the surrounding situation.
- Provide leadership, guidance and support to individuals and teams, ensuring effective communication channels and guiding them towards the achievement of the services objectives.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Contact Information
For further details / informal visits contact:
- Name: Amy Phillips
- Job title: Operational Business Manager
- Email address: amy.phillips3@nhs.net
- Telephone number: 0114 3078058
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