Nationwide
Operational Support Officer
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At Nationwide our customers are at the heart of everything we do. However, sometimes issues and incidents occur that mean things don’t go as expected for our members. When this happens the Customer Resolutions Team make sure our members receive fair, timely and consistent outcomes. Leveraging a specialised, cross-function capability the Remediation Centre of Excellence (Rem CoE) respond to organisation-wide issues and incidents to plan, execute and manage robust programmatic frameworks to deliver tailored rectifications to any impacted customers to ensure the correct outcome.
We currently have an opportunity for an experienced Operational Support Officer to join the Nationwide Rem CoE PMO team. The successful candidate will play a pivotal role in the smooth running of programmes, working closely with multiple teams and stakeholders. In this position, you will support the daily operations of remediation programmes and the PMO team to help us achieve the correct customer outcomes.
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We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you&data=05|02|Samantha.Graham@nationwide-jobs.co.uk|c3d3225d77e54ab5a92008dedc2cceff|18ed93f5e4704996b0ef9554af985d50|0|0|639190282163461695|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI=&reserved=0].
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Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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