Build a Rewarding Career Supporting Others

Are you looking for a stable and fulfilling career within a dedicated team? Join G4S Care and Rehabilitation Services at HMP YOI Parc prison in Bridgend as an Operational Support Officer.

If you are interested in a career path that focuses on the wellbeing of others but aren't sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment

At HMP YOI Parc, we are dedicated to supporting individuals through rehabilitation, helping them prepare for a positive return to the community. You will be a vital part of this mission, working collaboratively to maintain a safe, respectful, and inclusive atmosphere for everyone.

The Role

In this essential full-time, permanent position (40 hours per week), you will help coordinate the daily activities that keep our community running smoothly. Some of the key responsibilities include:

• Gatehouse/Control Room
  • Coordinate response to alarms and manage the initial response to events and emergencies.
  • Conduct security checks on all Integrated security systems such as cameras, radios, fence alarms ensuring all defects are reported immediately to the Head of Security.
  • Be aware of the current situation in all parts of the prison in order to aid decisions on movements and events and to respond appropriately to emergency situations.
  • Maintain an accurate and up-to-date roll count of the prison at all times and the number of prisoners in each area through movement control.
  • Maintain an occurrence log of all movements and incidents.
  • Have an up-to-date knowledge of the HMP/YOI Parc contingency plans.
  • Maintain efficient operating procedures as per the local security strategy.
  • Operate and monitor all CCTV equipment.
  • Deal with internal/external telephone calls in a polite and professional manner.
  • Deal with all cell intercom requests promptly and professionally ensuring all information is passed to the relevant residential area.
  • Control the radio net, operating the radio system in a professional manner and using the correct radio procedures in line with the local security strategy.
  • Receive, evaluate, and report information and incidents.
  • Control and authorize movement of prisoners, staff, contractors, and vehicles within the establishment.
  • Issue of keys by obtaining a personal tally number and issue of all radios, maintaining regular checks.
  • Continual charging of radio batteries.
  • Operation of sliding doors permitting ingress and egress both for Staff and Visitors.
  • Maintaining vigilance of all personnel leaving the establishment.
  • Booking in/out of all vehicles.
  • Searching of all vehicles entering/exiting the prison and personnel.
  • Maintaining roll count.
  • Escorting all vehicles.
  • Checking all prisoner release pass before release from Prison.
  • Liaising with Admissions/Control on possible emergency procedures such as Category “A” transport, Emergency Services arriving (Fire, Ambulance, Police).
  • Maintaining the Security of the Establishment's perimeter via correct operation of the airlock system.