Health and Safety Executive
Operational Support Senior Admin Manager (Band 4/ HEO)
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Job Summary
HSE is the national regulator for workplace health and safety in Great Britain and is committed to playing its part in the delivery of safer, healthier workplaces. HSE’s focus is on the safety, health and welfare of workers, but our regulatory interest extends to cover the impact of work activity on the public, consumers and the environment.
HSE is modernising its services and working to deliver improved efficiency and effectiveness. We are investing in new digital infrastructure and capability to support transformation, capability, and continuous improvements. We are seeking an exceptional candidate to join us as a Senior Admin Manager (SAM) to manage operational staff across five offices in the South East.
SAMs are responsible for driving a culture of teamwork, high performance and continuous improvement, ensuring consistency and clarity on roles and responsibilities for both Band 6 and Band 5 colleagues, setting and challenging expectations when needed. They are responsible for creating and maintaining a culture of personal development and support for and primarily via Band 5 Team Leaders, through coaching, mentoring, learning and development.
Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.
Job Description
You will work alongside the Deputy Head of Operational Support, ensuring the effective delivery of support to regulatory colleagues across the Inspection, Investigation and Specialist Divisions, contributing to the delivery of HSE’s strategic priorities and key activities as outlined in the HSE Business Plan.
Key Responsibilities
- Providing strategic leadership, direction and line management to up to four Team Leaders, developing capability and promoting a culture of teamwork, high performance and continuous improvement.
- Providing strategic oversight of the Gas Operational Support function, ensuring consistent, timely and high-quality delivery across multiple teams and locations, in line with the Downstream Gas Procedure and agreed service standards.
- Leading the effective management and deployment of resources, including monitoring workloads, workforce and capability planning, and ensuring sufficient capacity and resilience to meet current and future operational requirements.
- Overseeing the prioritisation and delivery of proactive and reactive Gas work, managing performance, capacity and operational risk to maintain service quality, resilience and continuity.
- Working collaboratively with Customer Services, the Gas Enquiries Team and Investigation Division, and liaising with external stakeholders, including Local Authorities and Gas Safe, to ensure effective service delivery and resolution of operational issues.
- Driving continuous improvement and service development by identifying opportunities for procedural improvement and leading the implementation and embedding of new or revised processes and business change.
- Acting as the senior escalation point for complex operational issues and stakeholder concerns, using effective judgement to resolve issues and maintain service delivery.
- Providing effective governance, leadership and direction across a geographically dispersed team structure, ensuring consistency, accountability and alignment with HSE priorities.
Person specification
Essential Skills And Criteria
- A track record of positive, visible leadership of geographically dispersed teams, communicating direction and priorities, building capability, employee engagement and continuous improvement
- Proven ability in delivering high performance through others and ensuring effective deployment of resources.
- Experience of implementing performance and attendance management measures when required
- Practical recent experience of managing operational delivery, utilising data and insights to understand existing and future levels of demand against performance, analysing this to take prompt action to ensure/improve delivery to strict time and quality service level agreements.
- Confidently reporting to key stakeholders on the same as necessary Motivated self-starter who responds calmly to unpredictable demands, who can work equally as well, individually, or as part of a team, with practical experience of leading teams through change
- Sound organisational skills with ability to prioritise, identify risks and tensions, and make pragmatic clear decisions, delegating and managing workloads as necessary
- Exceptional communication skills (both written and oral) with the ability to aid understanding, build consensus and tailor message and channel to the audience
- Proven ability to create a culture of inclusion, innovation, collaboration and teamwork, holding people accountable for performance, and celebrating success
- Aware of and experienced in the use of all Microsoft Office packages including MS Word, Excel, Outlook and SharePoint.
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Hybrid Working
At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work.
There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.
Please note that the home office base for this role is London. There will also be a requirement to attend the following sites as needed: Chelmsford, Ashford, Oxted and Basingstoke.
Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Leadership
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
Managing a Quality Service
Alongside your salary of £38,005, Health and Safety Executive contributes £11,010 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity
We invest in our people with;
- Competitive rates of pay
- Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97% far more than in the private sector.
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 185 hours annual holiday increasing to 222 hours after 5 years' qualifying service, plus public holidays and 1-day Civil Service privilege leave (recorded as 7.4 hours in addition to your annual leave balance)
- Parental leave benefits
- As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards, and Vouchers via our partner EdenRed.
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Test Information
Upon submitting your short application form, you will be invited to complete a Civil Service Management Judgement Test.
Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application.
If you successfully pass the test, you will then be invited to complete the final stage of your application. You must complete the online tests and your full application form by Midday on Tuesday 15th September 2026. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Application Information
After successfully completing the tests, you will be invited to complete your full application form including:
- An anonymised CV which should include your career history and experience. Please be advised that the CV is for information purposes only and will not be scored.
- An anonymised Personal Statement, of no more than 1000 words which demonstrates how you meet the essential skills and criteria of the job advert.
- A statement of up to 250 words on the Lead Behaviour 'Managing a Quality Service'.
Application Guidance
Please access the following link for guidance and further information on the Civil Service Tests, including practice tests: Civil Service online tests - GOV.UK
Please access the following link for guidance on how to apply and how to complete a Personal Statement https://www.civil-service-careers.gov.uk/how-to-apply/
Sift Information
The sift will take place from Tuesday 15th September 2026 where you will be assessed on your Personal Statement and your Lead Behaviour statement: 'Managing a Quality Service'. Please allow up to one week for the sift to be completed.
Please note: In the event of a high number of applications, an initial sift will be conducted on your Lead Behaviour Statement 'Managing a Quality Service'. If you meet the benchmark for the Lead Behaviour element, you will be progressed to a full sift in which the Personal Statement will also be scored. If you do not meet the standard for the Lead Behaviour statement, you will not receive a score for your Personal Statement.
Interview Information
Interviews will take place from the week commencing Monday 05th October 2026 where you will be assessed against the Behaviours detailed within the job advert.
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