Kingston and Richmond NHS Foundation Trust
Operational Support Services & Systems Receptionist
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An exciting opportunity has arisen for an enthusiastic, adaptable, flexible and skilled Band 3 Mobile Clinical Support Services Coordinator to work 22.5 hours a week over 5 days based at Teddington Memorial Hospital and Teddington Health and Social Care Centre as well as across other Richmond sites.
Role Overview
The role of the Mobile Clinical Support Services Coordinator is to assist with the day-to-day running across all the Richmond sites, supporting not only colleagues but clients and visitors to the site as well.
Key Responsibilities
- Communication: Effective communication skills.
- Autonomy: Ability to work autonomously and unsupervised.
- Workload Management: Prioritise workload.
- Teamwork: Be a good team player.
- Adaptability: Willingness to embrace change as and when required.
- Guidance: Ensure the effective running of the sites with guidance from the Clinical Support Services Administrator/Officer.
Daily Duties
- First Point of Contact: You will be the first point of contact for the clients and staff who visit the site.
- Telephone Management: Receiving telephone calls and forwarding to the appropriate team member or taking messages as and when required.
- Visitor Handling: Receive visitors.
- Order Processing: Process orders.
- Fault Reporting: Report any faults to relevant parties and monitor until any issues are resolved in addition to other tasks.
- Cross-Site Coverage: In addition to cover cross-site if needed, to ensure the sites are covered during staff absence as well as annual leave.
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Job Nature
This role is a front-line role and does not support working from home.
Professional Standards
The post holder will be the first point of contact for patients and visitors attending the sites and is expected to demonstrate a high level of professionalism, care, courtesy, and respect when greeting patients and visitors attending the sites.
Application Information
For further information regarding this vacancy, please refer to the detailed job description and personal specification attached to this advert. Applicants are advised to read all the information on the advert prior to applying for the post.
Development and Staff Wellbeing
Your Growth and Personal Happiness Matters to Us
- Professional Development: From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment.
- Support for All Levels: Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.
- Engagement in Research: We actively support colleagues to take part in research, quality improvement, and innovation, whatever their role or level in the organisation.
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Wellbeing Support
- Extensive Resources: We offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
- Recognition: We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Contact Information
For further details or informal visits contact:
- Name: Lorraine Rochford
- Job Title: Clinical Support Services Administrator
- Email Address: lorraine.rochford@nhs.net
- Telephone Number: 0208 714 4182
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