Overall, the Operational CFS Team Leader is responsible for delivering high-quality solutions, meeting customer and environmental needs, and maintaining compliance with internal SLAs, regulatory requirements, and budget targets.

Where you fit in!

As our Operational CFS Team Leader you will be responsible for managing and leading a team to ensure high performance, compliance with safety policies, and effective customer service delivery. You will be tasked with on-site management of field resources, coaching and feedback to ensure understanding of procedures and behaviour, and driving excellent standards in health, safety, and operational performance. Additionally, you will be responsible for managing commercial vehicles, resolving customer issues on the sewerage network, and implementing cyclical maintenance programs to support flooding and pollution prevention.

You will also conduct procedural audits, manages operational incidents, and ensures all required documentation is completed within SLAs and have line management responsibilities, work closely with customer service teams, and build relationships with key stakeholders.

What skills & qualifications you will need:

• The successful candidate will be a passionate customer focused and experienced people leader who can drive the team to maximum productivity and efficiency whilst instilling a customer and environment work ethic to achieve maximum customer satisfaction and contribute to the company’s service targets.
• You will have experience of Health and Safety Management processes and procedures and be H&S trained, ideally IOSH qualified.
• You will have the ability to drive and embed key performance measures on pollution and flooding and be able manage and lead change initiatives out in the field.
• You will have rigorous attention to detail and be a good communicator, with excellent Influencing and negotiation skills, whilst also having the ability to build and maintain a network of working relationships both internally and externally.
• You will have experience of incident management and crisis response, with the ability to identify and solve issues in a timely and effective manner, to ensure that network activity doesn’t have an adverse impact on network stability or customer service.
• You will be proficient in the use of IT and have in-depth knowledge of Microsoft applications.
• Travel is required as part of this role, therefore a full valid UK driving licence is required (No more than 6 points).
• Yorkshire Water is a 24/7 Operation; therefore, flexibility is a requirement of this role. Once fully trained, you will be required to participate in an out of hours stand-by rota.

You will also benefit from having:

• Understanding of sewer networks, common failure modes and solutions. Although, your technical experience may lie within the wider wastewater services, broader industries, and utilities.
• Experience and knowledge of regulatory measures, particularly Pollutions, Internal Flooding, External Flooding, Stability and Reliability SIM and associated response times.
• Technical Knowledge – understands the wastewater network and how it operates.
• Expert knowledge of WWS network assets.
• Project management experience.
• Knowledge of company Quality systems and CRSA.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do this sound like your cup of tea?

If you’ve got experience in leading people and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date

6th September.

Interviews will be ongoing.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.