Autonomy

Working in a safety critical environment, supported by defined processes and procedures that are trained and assessed. Liaises directly with Service Management to resolve Incidents and Problems with Service Management retaining oversight. Expected to apply own judgement, experience and expertise to determine the appropriate course of action and lead the resolution of Incidents and Problems outside of defined process and procedures, if required. Provides technical guidance to Service Management decision making. The service resolution remains within the accountability of the Service Management leadership.

Job Scope

• On Call/Out of Hours: These posts are liable for on-call as part of the 24-hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration to meet agreed service levels, or to deploy service changes in line with the defined procedures.
• Environments: Operates across multiple NATS environments, including Production, Pre-production, Training, Simulation, and Testing and Development environments.

Experience, Qualification & Skills

• Qualifications: Professional engineering qualification to Higher National Certificate (Level 4 or SQF Level 7) as a minimum Electronics, Telecommunications or Computer Science or other relevant Engineering discipline

In lieu of the above qualifications the candidate will be required to demonstrate one of the following alternative criteria:

• Relevant lower-level engineering qualifications such as an Apprenticeship coupled with demonstrable engineering experience in a relevant field (May include but not limited to: Military, Rail, other Safety Critical environment)
• Evidence of substantial experience gained in a relevant transferable environment (such as ATSEP) gained over a significant period
• Experience of resolution of incidents, service restoration, incident and problem management of systems and equipment in a Safety Critical environment such as but not limited to Air Navigation Service Providers (ANSPs), Military or Rail.

Shall demonstrate an understanding of safety critical systems and the impact they may have within our operational environment.

• Leadership Skills: Strong and effective leadership skills with the proven ability to manage tactically and provide appropriate leadership and support
• Communication Skills: This role requires effective communications skills, written and oral, commensurate with a range of stakeholders as the role demands, being able to present information to management, peers, customers and suppliers at the appropriate level.
• Decision Making Skills: Ability to make sound and effective decisions and to negotiate and motivate is essential, ensuring outcomes are clearly communicated.
• Problem-Solving Skills: Ability to work calmly, systematically, and analytically when working in a safety-related context.
• Teamwork: Ability to work in teams, take responsibility for their actions, delegate, plan, and schedule activities efficiently.
• Culture and Behaviours: Demonstrates an understanding of working in a safety critical environment, specifically with regards to the importance of establishing a safe and just culture backed by the correct behaviours, attitude and standards.
• Continuous Improvement: Demonstrates an ability to apply continuous service improvement processes.
• Safety-Critical Services & Incident Response: Able to identify and escalate a situation and act as engineer focal point and facilitator until resolution

Additional Information

What We’re Looking For

We are seeking a candidate with a strong technical background and a passion for maintaining resilient, high-availability systems. Ideally, you will bring:

• Knowledge of voice communication protocols, including E1, AC15, MFC, and VoIP
• An understanding of PSTN and ATOTN networks
• Experience or knowledge of both ground-to-ground and air-to-ground ATC communications
• A solid understanding of IP networking, VoIP technologies, and virtualised environments (desirable)

If you are motivated by the challenge of supporting critical infrastructure and ensuring operational continuity in a safety critical environment, we would be delighted to hear from you.

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? - NATS'

All staff at NATS are subject to UK Security Vetting and Clearance (SC) and must maintain valid clearance throughout employment. We are unable to progress applications where an applicant does not meet eligibility requirements for clearance. For further guidance click here Security Clearance - NATS

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely.

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.