At U.S. Bank

We’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Primarily provides support for the Opayo Operations teams based in Newcastle. This includes the monitoring and execution of control measures, The completion of escalated cases and other any other reasonable Operations administrative functions. Other duties to include the daily maintenance and smooth running of the Newcastle office. This would typically include the ordering of supplies, general condition of the space, liaising with Facilities Management/site management and any other office focused tasks.

Key accountabilities:

• Maintaining and enhancing the relationship with key operational stakeholders and using these relationships to drive performance improvement and to respond to on-the-day events.
• Own the delivery of Operational controls maintaining a high standard in accordance with BLQA criteria.
• Support Nightshift and CS functions by monitoring and completing escalated cases.
• Be involved in the awareness and delivery of the BCP for the Opayo Operations.
• Be the local liaison for the Office visitors, facilities, real estate and security teams
• Administer site access for colleagues including temporary access passes
• Management of the office post and correspondence and liaising with onsite building admin personnel.
• Oversee maintenance of the office, including managing contractors (cleaners/maintenance etc.) and the general good condition of the environment.
• Manage administration of suppliers via Facilities Management for the office.
• Point of contact with the business park team, ensuring staff have visibility of facilities and events organised by the business park.
• Supporting business campaigns and communication – being a point of contact for the marketing team in Newcastle.
• Managing meeting rooms and associated equipment on site.