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Operations Administrator
Application Deadline: 31 August 2026
Department: General Mgmt - Office Admin
Employment Type: Permanent - Full Time
Location: UK/Basingstoke
Reporting To: Director Business Operations
Description
To provide hands-on, high-quality administrative and operational support that enables the OneBanx team to perform at its best. The Business Administrator works autonomously to manage day-to-day processes, maintains accurate records and information, and collaborates across teams to ensure deadlines, standards, and service expectations are consistently met. Supports ad-hoc projects as needed. Is the central point of contact for OneBanx.
Key Responsibilities
- Own and manage day-to-day administrative processes
- Maintains accurate records and digital files, ensuring version control and information governance.
- Prepare agendas, attends meetings to note minutes/actions (as required); tracks follow-ups to completion and escalates risks appropriately.
- Create and maintain reports as required to support departments; analysing trends and highlights insights to management in support of decision-making.
- Provides administrative support across departments, including handling correspondence, preparing documents and scheduling meetings.
- Assists with company events, team building activities and other corporate functions.
- Coordinate communications and updates across teams; ensuring information is clear, professional, and timely.
- Assists with accounting queries and invoice processing.
- Identify opportunities to improve ways of working; document processes and implement pragmatic improvements.
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Skills, Knowledge & Expertise
Skills & Experience:
- Proven experience in a business administration, office administration, or operations support role.
- Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint); confident producing well-formatted documents and spreadsheets.
- Analytical mindset with ability to build and maintain data/data tracking, reconcile data, and present clear summaries.
- Excellent written and verbal communication skills; able to interact professionally with internal and external stakeholders at all levels in the business.
- Demonstrable ability to work independently, prioritise competing demands, and deliver to deadlines with minimal supervision.
- Experience supporting finance/HR is desirable.
Personal Attributes:
- Hands-on and proactive; takes ownership and follows through.
- Highly organised with excellent attention to detail and a strong commitment to accuracy.
- Professional, discreet, and trusted to handle sensitive information appropriately.
- Collaborative team player who builds positive working relationships across the business.
- Calm under pressure; flexible and solutions-focused when priorities change.
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Education/Qualification:
- Educated to Degree level (preferred) or similar level qualification (NVQ etc)
Competencies
- Ownership & autonomy: plans work, makes sound decisions within remit, and escalates appropriately.
- Collaboration: works effectively with colleagues and stakeholders; shares knowledge and supports team outcomes.
- Professional communication: communicates clearly and respectfully; adapts style for audience and context.
- Integrity & confidentiality: handles sensitive information with discretion and complies with policies and controls.
- Continuous improvement: identifies inefficiencies and implements practical process improvements.
Functional (technical)
- Planning & prioritisation: manages multiple tasks, deadlines, and stakeholders; maintains clear action tracking.
- Attention to detail: produces accurate documents, records, and schedules; spots errors and resolves them early.
- Data & analysis: maintains reliable data; reconciles information and provides meaningful summaries and insights.
- Process & compliance: follows administrative, finance, and HR processes; understands the importance of audit trails and controls.
- Tools & systems: confident using Microsoft 365 and business systems; learns new tools quickly and supports others when required.
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