You'll help ensure operational processes run smoothly by maintaining accurate records, supporting workload planning, coordinating deliveries and collections, managing customer and supplier communications, and helping the business meet service level agreements (SLAs).

This role is ideal for someone with strong organisational skills, excellent attention to detail, and a commitment to delivering high standards of customer service while supporting Converge's operational efficiency and sustainability goals.

What You'll Be Doing

• Provide administration support across Production, Service & Repair Fulfilment, and Warehouse & Logistics functions.
• Maintain accurate records and ensure all operational information is up to date.
• Communicate professionally with internal teams, customers, suppliers, and third-party partners.
• Support the scheduling and coordination of workloads to meet customer requirements and SLAs.
• Assist Operations leaders by collating reports, data, and operational information.
• Check and process legal and operational documentation accurately.
• Coordinate deliveries and collections, ensuring all details are correct and recorded.
• Support order management activities, including monitoring due dates and stock requirements.
• Assist with global dispatching and shipping activities within agreed service levels.
• Ensure accurate system transactions using the company's ERP system.
• Act as a key point of communication between Sales, Purchasing, and Operations teams.
• Support service and repair activities including vendor communications, order placement, and component returns.
• Ensure compliance with health and safety procedures, company policies, data protection requirements, and information security standards.
• Contribute to sustainability initiatives and support the company's environmental objectives.
• Support continuous improvement activities and undertake additional duties as required.

What You Bring

We're looking for someone who enjoys working in a busy operational environment and takes pride in delivering accurate, efficient, and professional administrative support. You'll bring:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good IT skills and computer literacy.
• Strong written and verbal communication skills.
• Ability to prioritise tasks and manage multiple activities simultaneously.
• A proactive and flexible approach to work.
• Ability to work independently and as part of a team.
• Strong customer service focus and professional communication style.
• Ability to meet deadlines and work effectively in a fast-paced environment.
• A commitment to continuous improvement and operational excellence.

Qualifications & Desirable Skills

Essential

• Good IT skills and computer literacy.
• Ability to maintain accurate records and documentation.
• Strong communication and organisational skills.

Desirable

• Three GCSEs (or equivalent qualifications).
• Experience using Microsoft Office applications.
• Experience working with ERP (Enterprise Resource Planning) systems.
• Experience within warehouse, logistics, production, or service administration environments.
• Knowledge of stock control processes.
• Route planning or logistics scheduling experience.
• Knowledge of IT hardware and components.
• FLT and/or VNA licence.

Who You Are

You're a highly organised and dependable team player who enjoys solving problems, supporting others, and ensuring things run smoothly behind the scenes. You thrive in a fast-paced environment, take ownership of your work, and consistently deliver high-quality results.

You demonstrate a growth mindset, embrace change, and build positive working relationships across the business. Most importantly, you're committed to delivering excellent service while supporting Converge's values of people, sustainability, customer success, and trusted partnerships.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.

To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22 or alternatively email people.operationsUK@convergetp.co.uk

Agencies need not apply.