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Operations Administrator Apprentice - Level 3
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Operations Administrator Apprentice - Level 3
HAMPSHIRE FOOTBALL ASSOCIATION LIMITED
Havant (PO9 5AN)
Closes in 22 days (Friday 30 October 2026)
Posted on 6 October 2026
Summary
Start your career with Hampshire FA as an Operations Administrator Apprentice. Gain hands-on experience in business administration, customer service and football operations while supporting grassroots football across Hampshire. Develop valuable skills, earn a qualification and join a supportive team.
Wage: £15,500 a year
Training course: Customer service specialist (level 3)
Hours: 35 hours a week
Start date: Monday 2 November 2026
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Operations Administrator Apprentice
Hampshire FA
Location: Front Lawn Community Hub, Havant (Hybrid Working Available)
Salary: £15,500 per annum
Hours: 35 hours per week, with occasional evening and weekend work required
Contract Type: Permanent
Hampshire FA is committed to developing, supporting and promoting grassroots football across the county. We are dedicated to creating a safe, inclusive and welcoming environment for everyone involved in the game and actively encourage applications from candidates of all backgrounds.
The Opportunity
An exciting opportunity has arisen for an enthusiastic and motivated individual to join Hampshire FA as an Operations Administrator Apprentice. This role is ideal for someone looking to begin their career in business administration while gaining valuable experience within a professional sporting organisation.
Working alongside the Football Operations Team, you will provide administrative support across a wide range of activities, helping to ensure the smooth day-to-day running of grassroots football across Hampshire. You will support County Cup competitions, player registrations, club affiliations, referee administration and safeguarding processes, while developing your skills through a recognised apprenticeship programme.
Key Responsibilities
As an Operations Administrator Apprentice, you will provide excellent customer service to clubs, leagues, referees and football stakeholders while supporting the administration of Hampshire FA's football operations.
- Assist with County Cup competitions and finals
- Support player registration enquiries
- Maintain accurate records on The FA's Platform for Football
- Help with club affiliation and membership processes
- Support safeguarding administration
- Assist with referee course bookings and venue coordination
- Maintain football administration systems and records
- Process invoicing and finance-related administration
- Promote the use of FA technology platforms across the grassroots game
Alongside your day-to-day responsibilities, you will undertake apprenticeship training and apply your learning within the workplace.
What We're Looking For
The successful candidate will be highly organised, possess strong communication skills and have a genuine desire to learn and develop. You will be comfortable managing multiple tasks, maintaining confidentiality and working both independently and as part of a team. You should have good IT skills, including experience using Microsoft Office applications such as Word, Excel and Outlook, along with excellent attention to detail and a commitment to delivering outstanding customer service.
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Essential qualifications:
- GCSE English (grade 4)
- GCSE Maths (grade 4)
An interest in football and experience in administration, customer service or a volunteer role would be advantageous but are not essential. Hampshire FA will provide support, training and development to help you succeed in the role.
Why Join Hampshire FA?
This is an excellent opportunity to gain hands-on experience within a respected football organisation while working towards a recognised apprenticeship qualification. You'll be part of a supportive and collaborative team, benefit from hybrid working arrangements and have the opportunity to make a meaningful contribution to grassroots football across Hampshire.
Equality, Diversity and Inclusion
Hampshire FA is committed to ensuring football is accessible, inclusive and representative of the communities it serves. We welcome applications from all suitably qualified candidates and are dedicated to creating a workplace where everyone feels valued, respected and able to achieve their full potential.
Application Deadline: Asap
Interview Date: TBC
Apply today and take the first step towards an exciting career in football administration with Hampshire FA.
Where you'll work
Front Lawn Community Hub
Somborne Drive
Havant
PO9 5AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SCL EDUCATION & TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Business focused service delivery:
- Demonstrate a continuous improvement and future-focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
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Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The apprentice will receive full on-the-job training, 20% off-the-job training and a full wrap-around service from SCL
Requirements
Essential qualifications
- GCSE in: English (grade 4)
- GCSE in: Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team working
- Communication skills
- Administrative skills
- Attention to detail
Other requirements
Hampshire FA are an equal opportunities employer and actively encourage people from diverse backgrounds to apply for all roles.
About this employer
Hampshire FA is the governing body for grassroots football across Hampshire, supporting clubs, leagues, referees, volunteers and players at every level of the game. Our mission is to develop, promote and protect football by creating safe, inclusive and enjoyable opportunities for everyone to participate.
Working closely with The FA, Hampshire FA delivers football development programmes, administers competitions and leagues, supports coach and referee education, and ensures high standards of safeguarding, equality and inclusion throughout the game. We are passionate about helping football thrive within local communities and providing positive experiences for all those involved in the sport.
As an organisation, we are committed to innovation, excellent customer service and supporting the continued growth of grassroots football across Hampshire, while creating an inclusive workplace where everyone can succeed.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The apprentice will be able to move onto the next level
Ask a question
The contact for this apprenticeship is: SCL EDUCATION & TRAINING LIMITED
Sarah Miller
sarah.miller@wearescl.co.uk
07501385406
The reference code for this apprenticeship is VAC2000057686.
Apply now
Closes in 22 days (Friday 30 October 2026)
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