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Operations Administrator Apprentice
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Operations Administrator Apprentice
A leading supplier of office and welfare furniture are looking to recruit a customer service apprentice for their team. You will undertake all aspects of business sales administration which will be assisting the operations team.
Requirements
- GCSE in Maths and English (grade 4) or equivalent
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Responsibilities
- General office administration tasks
- Answering and transferring calls to relevant departments
- Accurately entering data to platforms
- Responding to messages that are received
- Work closely with all other departments to establish business critical information
- Update, process, input delivery notes onto all relevant databases
- Keep all databases up to date with any changes made to the delivery notes (e.g. delivery date changes, site contact changes)
- Contact customers via telephone/email to gain site contact information for their delivery if this information is not on the delivery note
- Contact customers to organise all deliveries scheduled for the following day, receiving verbal confirmation
- Document all correspondence and input details on Outlook, such as confirmation times for each delivery
- Email delivery confirmation for each order with times and dates, attaching site checklist where applicable
- Check incoming completed site checklists, ensuring the delivery team are aware of site access, restrictions and requirements
- Communicate specific site restrictions/requirements so jobs can be organised appropriately
- Collaborate with the team regarding site-specific and generic RAMS as and when required for each delivery
- Book in deliveries via the customer booking-in system, informing employee and vehicle details
- Email site contacts with delivery information such as operatives attending, vehicle information, and site ETA as and when required
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Benefits
- Wellbeing and Health Plan
- Opportunity of full-time employment upon completion of the apprenticeship
Application Process
- Most of your apprenticeship is spent working, with hands-on experience.
- Apprenticeships include time away from work for specialist training with McArthur Dean Training Limited.
- You’ll study to gain professional knowledge and skills, including functional skills in maths and English (if required), End-Point Assessment (EPA), and one-to-one tutor assessor support in the workplace.
- Weekly classes cover health and safety and equality and diversity, working towards completing the EPA.
- The training course is Customer Service Practitioner (Level 2).
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About Harlequin Office Furniture
Harlequin Office Furniture has been a supplier to businesses throughout the UK across most industries since 1991. We are a positive and recognised provider of office and welfare furniture nationally, having designed, planned, and managed thousands of projects ranging from single sites to fully bespoke turnkey facilities. Our commitment has seen Harlequin grow into a market leader. Recently, Harlequin expanded to include 2 new dedicated departments. Our HR team ensures our employees are looked after and able to deliver the service we pride ourselves on.
Contact
MCARTHUR DEAN TRAINING LIMITED Julie Curtis julie@mcarthurdean.co.uk 01482 210093 Reference code: VAC2000038121
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