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Operations Administrator Apprentice
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About the Role
A leading supplier of office and welfare furniture is looking to recruit a customer service apprentice for their team. You will undertake all aspects of business sales administration which will be assisting the operations team.
What You'll Do at Work
- General office administration tasks
- Answering and transferring calls to relevant departments
- Accurately entering data to platforms
- Responding to messages that are received
- Work closely with all other departments to establish business critical information
- Update, process, input delivery notes onto all relevant databases
- Keep all above databases up to date with any changes made to the delivery notes i.e. delivery date changes, site contact changes and any other changes which need to be made
- Contact customers via telephone / email to gain site contact information for their delivery if this information is not on the delivery note
- Contact customers to organise all deliveries which are scheduled to be delivered the following day receiving verbal confirmation
- All correspondence documented and details inputted on outlook, such as confirmation times for each delivery
- Email delivery confirmation for each order with times and dates - where applicable attaching site checklist
- Check incoming completed site checklists, ensuring the delivery team are aware of site access, restrictions and requirements
- If there are certain restrictions / requirements on site to communicate this accordingly so that the job can be organised appropriately
- Collaborate with team re: site specific and generic RAMS as and when required for each delivery
- Collaborate with team re: book in deliveries via customer booking in system, informing employee and vehicle detail e.g. Email site contacts with delivery information such as, operatives attending, and vehicle information, site ETA as and when required
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
MCARTHUR DEAN TRAINING LIMITED
Training Course
Customer service practitioner (level 2)
What You'll Learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
Level 2 Customer Service Practitioner Apprenticeship Standard:
- Functional skills in maths and English (if required)
- End-Point Assessment (EPA)
- One-to-one tutor assessor support in the workplace
- Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
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Desirable Qualifications
- GCSE in: Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
About the Company
Harlequin Office Furniture supplier to businesses throughout the UK, across most industries and formed in 1991, continuing to be a positive and recognised provider of office and welfare furniture nationally. We have designed, planned and managed thousands of projects both nationally and internationally. These ranged from a single site office, to fully bespoke turnkey facilities. Our commitment to these 3 sectors has seen Harlequin grow into a market leader in this industry. Recently Harlequin expanded to include 2 new dedicated departments. Our HR team means that our employees are always looked after and able to deliver the service we pride ourselves in.
Company Benefits
- Wellbeing and Health Plan
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.
Contact
- The contact for this apprenticeship is: MCARTHUR DEAN TRAINING LIMITED
- Julie Curtis
- julie@mcarthurdean.co.uk
- 01482 210093
The reference code for this apprenticeship is VAC2000038121.
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