Energise Energy Solutions
Operations Administrator
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Operations Administrator
Operations Support - Doncaster, South Yorkshire
We have a vacancy for an Operations Support to join our ever-expanding team in Doncaster!
At Energise Energy Solutions, we are expanding rapidly, driven by our commitment to excellence and innovation. We pride ourselves on building long-lasting relationships with our clients, ensuring their satisfaction and ongoing success.
Beyond competitive compensation and benefits, we foster a culture of innovation, leadership, and integrity, making Energise not just a place to work, but a place to grow your career and be part of something bigger.
We are looking for an enthusiastic results-driven individual to join our operations department. You will work closely with engineers and operations managers to contribute to the business's success.
Duties
- Provide administrative support to managers to ensure smooth day-to-day operations.
- Analyse operational data to identify trends, risks, or areas of concern and escalate findings to management.
- Track and report on KPIs related to performance, productivity throughout the working day.
- Coordinate engineers' workloads effectively to maximize productivity throughout the working day.
- Prepare and share progress reports.
- Hold regular check-in calls with engineers to discuss updates, queries, and any technical challenges they may be facing.
- Maintain and update accurate information with internal systems.
- Monitor job statuses and liaise with engineers to obtain updates on progress or issues, escalating to management when necessary.
- Handle queries and assist with resolving customer complaints in a professional and timely manner when required.
- Assist in resolving disputes related to completed work to ensure the business can invoice accordingly.
- Report directly to the Senior Operations Manager to support operational performance and continuous improvement.
- Investigate engineer-aborted jobs and identify trends.
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Role requirements
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- Strong organizational and administrative skills.
- Experience in an admin role previously.
- Strong problem-solving abilities, attention to detail, and reliability.
- Computer literate, IT skills, experience with Microsoft Outlook.
- Good organizational skills and the ability to multi-task.
- Keen attention to detail, working accurately under pressure.
- Good written and verbal communication skills.
- Reliable and punctual.
Role Details
- 22 days holiday allowance + an extra day after yearly work anniversary (up to 25)
- 40 hours working week
- Company pension
- Salary: Between 18-20 years: £22,568.00; Over 21: £26,436.80
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