Mookie Toys
Operations Administrator
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Operations Administrator
Location - Flitwick Office (Full-Time, On-Site)
Reporting to - Operations Manager
Hours - 09:00-17:30 (Monday-Friday)
Salary Range - £24,800 - £26,000 DOE
ROLE PURPOSE & RESPONSIBILITES
The operations team is essentially the processing hub of the shipping and administration function and plays a crucial role in monitoring inbound shipments, supporting the account managers, processing customer orders and delivering excellent customer service.
- Monitoring the shared operations inbox and responding to customer queries and orders
- Processing high volumes of orders for bulk, independent and dropship customers
- Using customer systems and portals to process orders
- Using in house systems to arrange bookings, process delivery notes and manifests
- Liaising with couriers
- Answering retail and end consumer enquiries over the telephone and via email
- Communicating internally important feedback from customers
- Working to deadlines on time crucial accounts
- Liaising with the shipping team and advising customers of amendments to delivery dates
- Updating inventory on SAP and customer portals
- Liaising with the Operations Manager to ensure all orders are processed and delivered on time
- Completing new line forms (NLFs)
- Supporting the sales force with general operations to help reach the team’s objectives
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This list of duties is not exhaustive and you may be asked to carry out other tasks through discussion with your line manager or directors.
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PREFERRED SKILLS
- Previous experience in an administrative role
- Experience of SAP B1
- Experience of Microsoft programmes including Excel, PowerPoint and Word
PERSON SPECIFICATION
- High organisational skillS
- Ability to manage several projects at the same time
- Self-starter, motivated, positive and enthusiastic
- Ability to prioritise own workload
- Excellent attention to detail
- Team player
- Effective written and verbal communication skills
- Ability to communicate in a clear, well structured, concise manner
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