Operations Agent

Driving Performance & Continuous Improvement

• Work towards individual and team KPIs, maintaining a strong focus on customer satisfaction and service quality.
• Identify opportunities and share ideas that could improve working practices and customer experience.
• Adapt positively to changes in processes, systems and operational requirements.
• Work collaboratively with colleagues to ensure consistently high levels of service delivery.

Maintaining Safety, Security & Compliance

• Follow all DHL Health & Safety, security and operational procedures.
• Adhere to applicable customs, import and export procedures.
• Identify and promptly escalate any potential safety or security concerns.
• Maintain professional standards, including DHL uniform and identification requirements.
• Be prepared to undertake a Counter Terrorism Check (CTC) where required for specific duties.

Who We're Looking For

A Customer-Focused & Proactive Team Player

You are someone who:

• Takes pride in delivering excellent customer service, both face-to-face and over the phone.
• Communicates confidently and professionally with customers, colleagues and stakeholders.
• Remains calm under pressure and takes ownership of resolving problems.
• Can balance competing priorities and work effectively to deadlines.
• Is flexible and adaptable when processes, systems or business requirements change.
• Builds strong working relationships and enjoys contributing to a team environment.
• Demonstrates DHL's CIS attributes of Can Do, Passion, Speed and Right First Time.

Skills & Experience

• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build effective working relationships.
• Good IT skills and confidence working across multiple systems and applications.
• Good analytical, influencing and decision-making capability.
• Administrative experience is preferred.
• Experience or knowledge of the express logistics industry would be advantageous.
• Previous operational processing experience is beneficial, with 2 to 3 years identified as ideal in the role profile.
• Knowledge and understanding of Dangerous Goods is preferred.
• GCSE Maths and English, or equivalent.

What This Opportunity Offers You

• A varied role at the heart of a fast-paced DHL Service Centre.
• The opportunity to build experience across customer service, administration and operational processes.
• Excellent training and development opportunities with a strong focus on internal career progression.
• Competitive salary and eligibility to participate in performance-related bonus schemes.
• Generous holiday entitlement and company pension contributions.
• Life Assurance, enhanced maternity pay and company sick pay.
• Access to wellbeing support and a range of voluntary benefits, including discounts across retail, entertainment and gym memberships.

Interested in Applying?

If you're customer-focused, proactive and ready to play an important role in delivering an outstanding experience for our customers, we'd love to hear from you.

Whether you're an existing DHL colleague looking for your next internal opportunity or considering joining DHL from outside the business, this is a great opportunity to develop your experience within a fast-paced operational environment.

Apply now by submitting your application online.

Equal Opportunity

We are committed to equal opportunity and reject all forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd acts as a "Data Controller" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.