Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide operational support for the 'Mid Corp' leadership team. Partner and collaborate with key stakeholders in the planning and implementation of strategic initiatives. Support operational reporting across department including development and population of scorecards.

The Opportunity

We have an opportunity for an Operations Analyst who is a proactive problem-solver, enjoys improving processes and enhancing systems. You'll act as a trusted advisor, driving continuous improvement initiatives, supporting key business systems, analysing performance metrics and helping teams work more efficiently.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Your new role

• Develop consistent processes by collaborating with various business units and shared service areas, assisting with current state evaluation, needs analysis and recommending opportunities for continuous improvement across various functions.
• Act as a consultant to key internal stakeholders on various matters such as metrics, key performance indicators (KPIs), reporting and issues/impacts downstream.
• Improve team systems and communication tools to ensure ease of use, data integrity and seamless self-service access.
• Build and maintain strong relationships with key stakeholders by providing exceptional customer service, sharing knowledge and expertise, promoting organisational growth and guiding on best practices.
• Proactively gather feedback from end users, document processes and oversee system upgrades to monitor effectiveness and achievement of key stakeholder initiatives.
• Provide exceptional customer service and support to the users to maximise value and usability.
• Point of contact for key systems; responsible for user acceptance testing, validating systems ongoing functionality, troubleshooting, problem solving and formulating solutions for basic to complex issues.
• Assist with gathering enhancement requirements, fielding questions by developers, testing and documenting changes.
• Address questions when managers are unavailable as a department subject matter expert regarding policies and procedures.
• Contribute to the preparation and implementation of operational team plans to ensure key issues are considered.