AEGIS London
Operations Analyst
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Purpose of the Role
To provide operational and underwriting support services that enable the efficient delivery of activities across AEGIS London. The role is responsible for coordinating and overseeing key operational processes, managing service provider queries, supporting data quality and governance activities, and ensuring operational issues are resolved in a timely manner. The role also contributes to continuous improvement initiatives by identifying trends, supporting process enhancements and maintaining effective relationships with underwriting teams, outsourced providers and internal stakeholders.
Duties and Accountabilities
- Triaging, coordinating and monitoring the resolution of outsource service provider queries relating to risk capture, aggregate submissions and critical signings, ensuring timely completion and escalation of issues where required.
- Support month-end and year-end close activities, assisting with operational reconciliations, reporting requirements and timely completion of underwriting support processes.
- Oversee the Operations Management inbox, ensuring queries are appropriately prioritised, allocated, tracked and resolved.
- Coordinate and monitor aged Data Quality (DQPro) exceptions, ensuring items are routed to the appropriate underwriting teams for investigation and remediation. Maintain supporting reporting, track progress and escalate overdue or material exceptions in accordance with the agreed governance process.
- Analyse operational and data quality trends to identify recurring issues, root causes and opportunities for process improvement and automation. Proactively support the design, testing and implementation of improvements that reduce manual activity, improve data quality and strengthen operational control effectiveness.
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Skills, Knowledge and Experience
The successful candidate will be/have:
- Strong computer literacy, they should have the ability to develop a full understanding and capability of in-house and MS systems including a good working knowledge of Microsoft packages including Word and Excel.
- Educated to A-Level standard or equivalent with numerical and analytical ability. Also prepared to study towards Chartered Insurance qualifications.
- Excellent organisational and administrative skills with attention to detail and ability to look at the wider picture when problem solving.
- Confidence with communication and stakeholder management skills.
AEGIS Values
Fairness and respect
We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.
Open and inclusive
We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.
Ambitious
We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.
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Striving to be better
We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.
Investing in people’s potential
We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.
Diversity and Inclusion
AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.
Reasonable Adjustments
It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email recruitment@aegislondon.co.uk
Flexible Working
As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential.
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