Callum James Consulting
Operations Analyst - Operational Governance & Compliance
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The Operations Analyst
The Operations Analyst is a brand new role at a fast-growing financial services firm that supports investment banks, asset managers, hedge funds, and private banks trade electronically.
You'll support the effective execution of Operational Governance, Client Due Diligence, and Compliance activities, ensuring operational information is accurate, governance processes run efficiently, regulatory obligations are supported, and internal stakeholders receive timely and reliable operational support. This could suit someone who has worked in a relevant PMO / Project Management Office role.
They're headquartered in London, but Newcastle is where the growth is happening right now, a hub of around 20 people across development, finance, and support, and this role sits right in the middle of it.
They're scaling fast and the operational governance, compliance, and client due diligence work that used to sit with one person now genuinely needs someone to own it properly. That's you.
In return, you get real breadth, governance, compliance, client due diligence, and vendor management all in one seat, direct exposure to senior leadership and the Board, and a proper 90-day plan that hands you full ownership of the role by month three rather than keeping you doing the boring bits forever.
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What You'll Do
- Support the effective execution of operational, governance, and compliance activities.
- Working closely with the Head of Operations and stakeholders across the business, you’ll provide structured support across governance reporting, client due diligence, operational record management, project coordination, and compliance administration.
- Support the preparation of governance, management, and regulatory reporting packs and assist in the production of KPI, KRI, and operational performance reporting.
- Maintain governance action logs, decision registers, and reporting schedules and coordinate follow-up actions arising from committees, management meetings, and governance forums.
- Prepare first drafts of Due Diligence Questionnaires (DDQ), RFP responses, onboarding questionnaires, and client information requests and maintain and enhance the firm's central library of standard responses and supporting evidence.
- Maintain project plans, work trackers, action logs, and delivery schedules and monitor progress of operational initiatives and follow up outstanding actions.
- Maintain operational and compliance registers, including policy inventories and other governance artefacts and support annual policy review and attestation processes.
- Maintain supplier records and supporting documentation and support vendor due diligence, onboarding, and review activities.
- Maintain document repositories, file structures, and version control processes and ensure documentation is stored consistently and can be retrieved efficiently.
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What You’ll Need
- Experience supporting the execution of Operational Governance / Corporate Governance, Compliance. This could be in a PMO / Project Management Office / Operations Support role.
- Experience with due diligence questionnaires (DDQ's), policy administration, and action tracking.
- Strong Excel and Office skills are essential, and so is being comfortable using AI day to day.
What They Offer
- £45,000 to £65,000 depending on experience, with some flexibility for the right person, plus a discretionary bonus, private medical, life assurance, and pension.
- Brand new offices based in the heart of Newcastle, hybrid, three days a week in the office.
If that sounds like your kind of role, get in touch and tell me a bit about what you're doing now.
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