Harnham
Operations Analytics and Insights Lead
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Operations Analytics & Insight Lead | London | £100,000 + Bonus + Benefits
We're looking for an experienced Operations Analytics & Insight Lead to join a fast-paced, technology-led business and lead a team of 4-5 analysts, with additional analytics engineering support.
This is a hands-on leadership role (60% hands-on / 40% strategic), with the opportunity to shape the analytics roadmap, influence senior stakeholders and drive greater use of automation and AI across Operations.
Key Responsibilities:
- Lead, develop and mentor a team of 4-5
- Shape the analytics strategy and move the team from reactive requests to a structured roadmap
- Deliver hands-on analysis using SQL, experimentation and statistical testing
- Identify operational inefficiencies and opportunities for automation
- Support AI, chatbot and internal copilot initiatives, including measuring their effectiveness
- Influence senior stakeholders through data-driven insight
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We're Looking For:
- 2+ years' people management experience
- Strong SQL and analytical/statistical skills
- Experience managing analysts and ideally analytics engineers
- Strong stakeholder management and strategic thinking
- Practical experience using AI/Copilot tools to improve processes
- Experience in fintech, financial services or another regulated environment is desirable
- dbt, Airflow, Git and Looker experience would be a plus
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Hybrid: 3 days per week in the London office.
A great opportunity for an analytically strong people leader who wants to combine hands-on delivery, strategy, automation and AI in a high-impact role.
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