Harnham
Operations Analytics & Insights Lead
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Operations Analytics and Insight Lead
London (Hybrid) | £100,000 + Bonus + Benefits
If you're looking for a leadership role that combines hands-on analytics, strategic influence, people management, and emerging AI initiatives, this is an excellent opportunity. You'll play a key role in shaping how a data-driven organisation uses analytics to improve operational performance, automate processes, and support AI-enabled products.
The Company
They are a well-established, technology-led organisation with a large and engaged customer base. Analytics is a core function within the business, supporting decision-making across operations, customer experience, and commercial strategy. They continue to invest heavily in data, automation, and AI capabilities, creating an environment where analytics leaders can make a visible impact. The culture is fast-paced, collaborative, and focused on continuous improvement.
The Role
You will lead a team of analytics professionals while remaining closely involved in the technical delivery of analytical projects.
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Key responsibilities include:
- Leading, coaching, and developing a team of analysts and technical specialists
- Shaping the analytics roadmap and partnering with senior stakeholders to prioritise business needs
- Developing frameworks to measure operational performance and identify opportunities for improvement
- Delivering hands-on analysis, including experimentation, statistical testing, and operational insight generation
- Influencing senior leaders through data-driven recommendations and strategic thinking
- Automating manual processes and improving analytical ways of working
- Supporting AI and chatbot initiatives by building operational context and measurement frameworks
- Providing insight into the performance and adoption of internal AI tools and copilots
- Driving a more structured, scalable approach within a fast-moving operational environment
Your Skills & Experience
- Strong commercial experience in analytics leadership and people management
- Advanced SQL skills with the ability to remain hands-on technically
- Experience leading analytical initiatives that influence operational or commercial strategy
- Strong statistical knowledge, including experimentation and significance testing
- Experience working with stakeholders at multiple levels, including senior leadership
- Ability to balance strategic planning with day-to-day delivery
- Experience using AI tools to improve processes and productivity
- Exposure to regulated industries such as financial services, fintech, insurance, telecommunications, or similar environments is advantageous
- Experience with modern analytics tools such as Looker, dbt, Airflow, or Git is beneficial
- Background in operational analytics, customer service analytics, workforce management, process optimisation, or related areas is highly desirable
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How to Apply
If you're an experienced analytics leader who enjoys combining technical delivery, team leadership, and strategic influence, please apply to discuss this opportunity in more detail.
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