Harnham
Operations Analytics & Insights Lead
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Operations Analytics & Insight Lead
London (Hybrid - 3x a week)
Up to £100,000 + up to 25% bonus
This is an excellent opportunity for an experienced analytics leader to shape the future of operational analytics within a highly data-driven, technology-led business. Combining strategic influence, people leadership, and hands-on analytical delivery, the role offers significant exposure to senior stakeholders and the chance to drive meaningful impact through AI, automation, and operational transformation.
The Company
Our client is a well-established international technology business with a large and engaged customer base. They operate in a fast-paced, highly regulated environment where data and analytics are central to commercial decision-making and operational excellence.
The organisation has made significant investment in its data capabilities and is continuing to expand how analytics supports business performance. With ambitious growth plans and a strong culture of innovation, they offer an environment where analytical thinking is highly valued and where teams are empowered to drive change.
The Role
As the Operations Analytics & Insight Lead, you will lead a team of analytics professionals while defining the analytical strategy that supports operational performance across customer service, onboarding, operational efficiency, and AI-enabled processes.
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You will:
- Lead, coach, and develop a team of analysts while fostering high analytical standards.
- Define and deliver the operational analytics strategy, aligning analytical priorities to business objectives.
- Partner with senior stakeholders to influence decision-making and shape the analytics roadmap.
- Establish measurement frameworks and trusted performance metrics across operations.
- Deliver hands-on analysis, including experimentation, statistical testing, and operational performance assessment.
- Identify process inefficiencies and drive automation initiatives to improve scalability.
- Develop self-service reporting and reduce reliance on ad hoc analysis.
- Support AI and chatbot initiatives through analytical insight, measurement frameworks, and operational context development.
- Evaluate the effectiveness of automation, customer service deflection, workforce management, onboarding, and operational transformation programmes.
- Champion best practices across analytics delivery, experimentation, governance, and data quality.
Your Skills & Experience
You will bring:
- Strong experience leading analytics or insights teams in a commercial environment.
- Proven people management capability and a passion for developing analytical talent.
- Advanced SQL skills with the ability to remain hands-on when required.
- Strong statistical knowledge, including experimentation, significance testing, and measurement design.
- Experience influencing senior stakeholders and translating business challenges into analytical solutions.
- Strong commercial experience working with operational, customer service, workforce management, onboarding, or process optimisation analytics.
- Practical experience applying AI, Copilot, LLMs, or automation technologies to improve business processes.
- Strong understanding of modern analytics and data platforms.
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Experience with the following would be beneficial:
- dbt, Airflow, and Git.
- Looker or similar BI tools.
- Python for analysis or automation.
- Experience within fintech, financial services, or another regulated industry.
What They Offer
- High levels of exposure to senior leadership and strategic decision-making.
- Ownership of a growing analytics function with the opportunity to shape team direction and ways of working.
- Significant involvement in AI, automation, and operational transformation initiatives.
- Ongoing professional development and career progression opportunities.
How to Apply
If you're an analytics leader who enjoys combining strategic influence, people leadership, and hands-on delivery, apply today to learn more about this exciting Operations Analytics & Insight Lead opportunity.
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