Mitie Cleaning & Hygiene Services
Operations and Compliance administrator
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Better places, thriving communities.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Scheduler who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.
Contract
- Type: Permanent
- Hours: 16 hours p/w
- Days: Sunday & Monday
- Location: Bankside SE1, London
Role Responsibilities
Operations Administration
- Provide administrative support across the Visitor Engagement and Security operations.
- Maintain accurate workforce records, operational databases and filing systems.
- Support payroll administration by checking timesheets and highlighting discrepancies.
- Assist with rota administration and workforce planning updates.
- Prepare reports, meeting documentation and operational information for contract leadership.
- Monitor shared inboxes and direct queries to the appropriate managers.
Compliance Support
- Maintain training, onboarding and compliance records, ensuring documentation remains accurate and audit-ready.
- Update mandatory compliance trackers and monitor expiry dates for Right to Work, licences and training.
- Support the preparation of internal and external audits.
- Chase outstanding compliance documentation from employees and managers.
- Maintain incident records and compliance documentation in line with contractual requirements.
Recruitment & HR Administration
- Coordinate recruitment administration, including interview scheduling and candidate communication.
- Prepare onboarding and induction documentation for new starters.
- Process uniform requests and maintain employee records, including holiday, sickness and absence.
- Provide administrative support for HR processes, including investigations, meetings and probation reviews.
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Operational Support
- Provide weekend administrative support to ensure business continuity.
- Prepare operational handovers for the Tuesday leadership team.
- Escalate urgent operational or compliance issues to the Operations & Compliance Coordinator or Contract Manager.
- Identify opportunities to improve administrative processes and support continuous improvement initiatives.
- Undertake any other reasonable administrative duties required to support the contract.
Essential
What we're looking for:
- Previous administrative experience.
- Excellent organisational skills.
- Strong attention to detail.
- Good written and verbal communication.
- Experience using Microsoft Excel, Word, Outlook and Teams.
- Ability to prioritise workload independently.
- Experience maintaining confidential records.
- Comfortable working with deadlines.
- Strong customer service and stakeholder communication skills.
Desirable
- Experience within facilities management, security or visitor services.
- Experience supporting recruitment or HR administration.
- Understanding of GDPR.
- Experience maintaining compliance records.
- Knowledge of payroll or rota administration.
- Experience supporting audits.
What We Offer You
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at recruitment@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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