Heathrow
Operations and Technology Procurement Director
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Leadership Position in Procurement and Supply Chain
This is a leadership position within our Procurement and Supply Chain team, where you will drive strategic sourcing decisions that directly impact passenger experience, operational resilience, and innovation across Heathrow.
You will lead a team of procurement professionals, working closely with senior stakeholders across Operations, IT, and Engineering to deliver value, manage risk, and ensure compliance. Success in this role means building strong supplier partnerships, achieving cost efficiencies without compromising quality, and enabling Heathrow to meet its sustainability and digital transformation goals.
RESPONSIBILITIES
- Develop and execute procurement strategies for Operations and Technology categories, ensuring alignment with Heathrow’s business objectives and regulatory requirements.
- Lead, coach, and develop a high-performing procurement team, fostering a culture of collaboration and continuous improvement.
- Partner with senior leaders to understand operational and technology needs, translating them into effective sourcing plans and supplier agreements.
- Negotiate complex, high-value contracts that deliver cost savings, innovation, and resilience for Heathrow.
- Monitor supplier performance and manage key relationships to ensure service excellence and risk mitigation.
- Champion sustainability and digital innovation within the supply chain, supporting Heathrow’s long-term strategic goals.
QUALIFICATIONS
- Proven experience in leading procurement for operations and/or technology categories within a complex, regulated environment.
- Strong commercial acumen with a track record of delivering cost efficiencies and value through strategic sourcing.
- Excellent stakeholder management and influencing skills at senior leadership level.
- Expertise in contract negotiation and supplier relationship management.
- Ability to lead and develop teams, driving performance and engagement.
- Knowledge of sustainability and digital trends impacting procurement.
Ideally Skills
- Experience in the aviation, transport, or infrastructure sectors.
- Professional procurement qualification (e.g., CIPS or equivalent).
- Background in managing large-scale technology transformation programmes.
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About Working at Heathrow
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.heathrow.com%2Fcontent%2Fdam%2Fheathrow%2Fweb%2Fcommon%2Fdocuments%2Fcompany%2Fteam-heathrow%2Fcommuting-to-heathrow%2Fpublic-transport%2Fsustainable_travel_colleague_guide.pdf&data=04%7C01%7CLisa.Carlisle1%40heathrow.com%7C793412889bdb420cbc1b08d9f194295e%7C2133b7ab6392452caa2034afbe98608e%7C0%7C0%7C637806440925239551%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=8ZnWGFKDl8i%2Fx7ELicRcMd404Xn6nsReNW%2BTYCSMveY%3D&reserved=0] sets out easy and sustainable travel options that everyone can access.
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Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Pioneering Ambition
When it comes to pioneering ambition, there’s no place like Heathrow.
Our Heathrow Expansion programme offers a unique and exciting opportunity to play a defining role in one of the UK’s most significant infrastructure projects.
You’ll help shape a national legacy that millions will experience for decades to come, as we deliver the third runway, improve passenger experience, stimulate jobs and opportunities across the UK, and strengthen the global connectivity that powers trade and travel.
Modernising and expanding the UK’s only hub airport and critical national infrastructure whilst keeping it fully operational and safe, creates a pace and complexity unlike other major programmes. It demands collaboration, resilience, problem solving and a desire to take on challenges that genuinely matter.
From securing planning consents to designing a new runway, modernising terminals and improving public transport access, and delivering on environmental and community commitments - the scale is unmatched.
You’ll be part of a diverse team of talented colleagues, built on mutual respect and where excellence thrives. It’s an inspiring place to work, with unlimited opportunities to make a difference as you help to shape the future of our world-class airport.
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