Floorless UK
Operations Assistant
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The Less Group
The Less Group is a fast-growing, multi-disciplined cleaning and restoration specialist. Across our four divisions - Floorless, Traceless, Spotless and Wasteless, we cover everything from routine commercial cleaning to complex and sensitive domestic works.
Our services span flooring restoration and non-slip treatments, biohazard and trauma cleaning - hoarder and clearance, after-death cleaning, and fire and smoke damage restoration, alongside large scale commercial cleans from student accommodation turn-over to sparkle cleans. Whatever the scale or nature of the job, we bring the same standard: thorough, compliant, and completed with care and discretion. We've grown quickly over the past 3 years because our clients trust us to handle the difficult jobs professionally.
We’re seeking an Operations Assistant
We’re seeking an Operations Assistant to help us thrive further and keep our administrative organisation to a high standard and help us to continue to grow effectively and efficiently. As Operations Assistant, you'll play a key role across all our departments providing support and keep the wheels turning in a smooth and compliant manner.
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Key Responsibilities
- Create clear, accurate job briefs so technicians and subcontractors have everything they need to complete their works.
- Check that job reports are completed and entered correctly by technicians and subcontractors, following up on any gaps.
- Organise additional labour and cleaners at short notice to meet job demands.
- Arrange waste collections in line with current waste regulations, keeping accurate records.
- Complete and file all relevant job and compliance documentation accurately and on time.
- Ensure compliance requirements are met across every job, flagging any issues to the Operations Manager.
- Liaise with clients where necessary, providing updates and resolving queries professionally.
- Assist with preparing and issuing accurate quotes for clients.
- Schedule jobs efficiently, coordinating diaries across technicians, subcontractors and clients.
- Manage diaries for the office team, booking in appointments and resolving scheduling conflicts where necessary.
- Update and maintain our social media pages when needed, keeping content current and on-brand.
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Requirements
- Excellent attention to detail, with the ability to spot and correct errors in reports and documentation.
- Exemplary written and spoken English, comfortable drafting client-facing communications.
- Great communication skills, confident liaising with clients, technicians and subcontractors alike.
- Able to stay organised and calm while working in a fast-paced, changing environment.
- Experience in a similar administrative or operations role isn't essential, but is preferred.
- Efficiency in Excel.
- Highly organised, able to multi-task and prioritise.
- Able to work from our Ellesmere Port based office.
What you get
- Salary from £27,000 upwards, dependent on experience.
- 28 Days Annual Leave including Bank Holidays.
- Expenses covered for work-related travel.
- The opportunity to grow with a fast-paced, expanding business.
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