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Operations Assistant Apprentice
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Operations Assistant Apprentice
COMMERCIAL GLASS SPECIALISTS LTD
Huddersfield (HD2 1XU)
Closes in 11 days (Monday 26 October 2026 at 11:59pm)
Posted on 13 October 2026
Summary
We are seeking a motivated, enthusiastic individual to join our team as an Apprentice Operations Assistant. This role offers valuable hands-on experience in a busy manufacturing environment while working towards a Customer Service Practitioner apprenticeship qualification.
Wage
£15,808 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday 8.00am - 4.45pm and Friday 8.00am - 2.30pm. 38 hours a week
Start date
Thursday 5 November 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support stock ordering, booking and monthly stock takes
- Assist with production planning, paperwork, labels and cutting optimisation
- Liaise with customers, suppliers and hauliers
- Coordinate transport administration, delivery call-offs and courier bookings
- Process CRM invoicing, scan PODs and maintain accurate records
- Provide general administrative support across the Operations team
Where you'll work
403 Leeds Road Huddersfield HD2 1XU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
NATIONAL BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Training will take place at National Business College, 1 Greenhead Rd HD1 4EN.
Requirements
Desirable qualifications
GCSE in: English (grade 4) Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
A proven attendance record and good timekeeping during school / college.
About this employer
CG Specialists is a leading independent glass processor based in Huddersfield, specialising in the manufacture of high-quality vision and insulated spandrel glass products for the construction industry. We are a growing business that values our people and is committed to developing the next generation of talent, offering opportunities to learn, progress and build a rewarding career within the glass manufacturing industry.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To progress on to a level 3 Apprenticeship.
Ask a question
The contact for this apprenticeship is:
NATIONAL BUSINESS COLLEGE LIMITED
office@nationalbusinesscollege.co.uk
01484430433
The reference code for this apprenticeship is VAC2000058800.
Apply now
Closes in 11 days (Monday 26 October 2026 at 11:59pm)
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