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Operations Assistant Apprenticeship
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International Lift Equipment, based in Wanlip, are looking for an Operations Assistant Apprentice to join their team, assisting in an office where they manufacture lift equipment.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Main duties
- Processing orders
- Stock Control
- Operating Sage, the finance system
- Answering emails
- Dealing with internal and external customers
- Dealing with enquiries
- Answering the telephone
Address
133 Wanlip Road
Syston
Leicester
LE7 1PD
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Details
Institution: LEICESTER COLLEGE
Qualification: Business administrator (level 3)
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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80% of this apprenticeship will be working with the employer and 20% 'off the job' training which includes attending Leicester College, Freemen's Park Campus, one day every two weeks.
Requirements
- GCSE in:
- English (grade Grade 4 or equivalent)
- Maths (grade Grade 4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Additional Information
International Lift Equipment has been a market-leading provider of best-in-class lift solutions since 1975. Customers include, hospitals, local authorities, airports, underground stations, hotels and retail outlets.
23 days annual leave entitlement
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
There may be the opportunity of progression onto an Operations Manager position, following the completion of a successful apprenticeship.
Contact Information
Institution: LEICESTER COLLEGE
Contact Person: Nicky Jones
Email: nijones@leicestercollege.ac.uk
Phone: 07500916875
Reference Code: VAC2000045834
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