Operations Assistant

What You’ll Do:

Client Orders:

• Process client orders.
• Raise supplier purchase orders.
• Obtain artwork proof approval from clients.
• Keep clients up to date on order progress - communicating effectively and efficiently via phone and email to maintain relationships.
• Answer any questions from clients about their orders.
• Liaise with suppliers to ensure orders are delivered in a timely manner.
• Resolve any non-conformances swiftly and effectively.

Sales Support:

• Be responsible for managing customer webstores by monitoring stock levels, adding new products when requested and arranging deliveries.

Finance Support:

• Upload supplier invoices onto Xero.
• Make sure supplier invoices match purchase orders and work with Sales and Production team colleagues to resolve any differences.
• Raise and send customer invoices.
• Add new customer and supplier details onto Xero.

Additional Responsibilities:

• Complete BPMA Level 1 training.

What You’ll Need:

• Experience in customer service and/or production management.
• An interest in or working knowledge of sustainability issues.
• Excellent communication skills.
• Strong organisational and multitasking skills.
• Proficiency in Excel.
• A proactive and upbeat attitude.
• An eye for detail.
• The drive and ability to perform under tight deadlines.
• A startup mentality with a bias to action and the ability to thrive in a fast-paced environment.
• Willingness to learn and become an industry expert.

Company Benefits:

• 32 days holiday (including bank holidays).
• Westfield Health cash plan for everyday healthcare.
• Auto-enrol pension plan with company matching up to 3%.
• Hybrid working.
• Learning perks.
• Volunteering days.

Project Merchandise is dedicated to building a culturally diverse workforce and is committed to equality of opportunity. We welcome applications from all individuals, regardless of background, opposing the discrimination of any employee or job applicant on the grounds of any protected characteristic.