Wimbledon
Operations Assistant | Community Sports Centre
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Job Description
To ensure outstanding levels of guest service within the Community Sports Centre in liaison with the Assistant General Manager – Community Sports Centre and General Manager and colleagues adopting a proactive, collaborative approach. This role is based at The Wimbledon Qualifying and Community Sports Centre (Roehampton).
What You Will Be Doing
- Providing excellent ‘front of house’ customer service; welcoming players and visitors, receiving deliveries, and answering routine enquiries.
- Understanding and awareness of the Club’s high expectations – proactively resolve issues that compromise our standards with a solution-focused approach.
- You will provide onsite supervision of the venue at evenings and weekends as per your rota, ensuring daily site inspections for the Community Sports Centre including the site opening and closing procedures including evenings and weekends – escalating or resolving queries as appropriate.
- Supporting the registration of new customers taking bookings and payments for bookings, processing refunds, and other administrative support.
- Liaising and communicating with various internal and external stakeholders including: Security, Cleaning, Groundstaff, Estate Management, administrative team, and coaches.
- End to end management of court bookings including – making, amending, and cancelling bookings for courts, courses, and private lessons and taking payments from guests and processing refunds.
- Providing support for first aid incidents and emergencies as appropriate.
- Understanding, awareness, and compliance with the AELTC Health and Safety Policy and Procedures, Child Protection Policy and Guidelines, and Site Rules.
- Undertaking routine administration – answering queries and escalating as appropriate.
What part your role will play in The Championships
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The Wimbledon Qualifying and Community Sports Centre (Roehampton) hosts the Qualifying Event for The Championships and year-round hosts other events and tournaments as a multi-sport venue.
About you
- Proven, strong customer service skills, with the ability to professionally answer queries, resolve problems, and escalate where appropriate.
- Strong interpersonal skills – able to build and maintain effective internal and external working relationships and communicate effectively, both face to face and remotely.
- Experience and ability to work independently and as part of a team.
- Proactive, organised, efficient, professional, reliable, able to meet deadlines with a positive, solution-focused, flexible approach.
- Strong, proven working knowledge of Microsoft Office Suite to an intermediate level.
- Strong, proven working knowledge and experience with CRM and booking systems.
- Experience of working in a sports centre or tennis facility and interest in tennis.
About us
The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament, and is home to one of the world’s most prestigious tennis clubs.
Our business has grown in recent years, and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us, and we are guided by our key values of Heritage, Integrity, Respect, and Excellence.
The Community Sports Centre hosts junior and adult coaching and programming, school, team, and individual bookings including Football, Rugby, Hockey, and Tennis, and the facilities include indoor and outdoor facilities available to hire by local community groups.
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The Community Sports Centre is open 7 days/week, and the role will include working evenings and weekends in accordance with a rota.
What we offer
At Wimbledon, we're proud to have a work environment that's shaped by our heritage and commitment to excellence. This extends to ensuring every colleague feels part of something truly special. We're committed to supporting your wellbeing, personal growth, and life beyond work. You'll also gain access to some uniquely Wimbledon experiences.
Financial Wellbeing
- Annual leave starts at 23 days plus bank holidays and rises with service
- Two additional paid closure days in December
- Pension scheme with employer contributions up to 10.5%
- Group Income Protection & Life Assurance
- Annual bonuses
- Employee loans
- Enhanced family leave, hybrid, and flexible working options
Physical Health & Mental Wellbeing
- Private medical insurance and annual medical assessments
- 24/7 Employee Assistance Programme
- On-site gym and fitness facilities
- Trained Mental Health First Aiders
- Professional & Personal Development, including colleague development calendar
- Accredited learning and professional development opportunities
Exclusively Wimbledon
- Free daily lunch
- Complimentary Championships tickets
- Retail discounts, complimentary museum and tour tickets for friends and family
- Matched charitable giving
- Free Community Sports Centre membership
- A programme of social and sporting activities
The role will require full DBS clearance, and the results need to be satisfactory to the organisation.
For further information regarding The Wimbledon Qualifying and Community Sports Centre (Roehampton), please see the link below.
[ClubSpark / Roehampton / Facilities (aeltc.com)](http://ClubSpark / Roehampton / Facilities (aeltc.com))
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