How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
Gift & Go is an award-winning SaaS gifting technology platform which enhances the way that companies reward and reinforce customer loyalty. The platform enables companies to build, manage and publish powerful marketing and rewards campaigns, leveraging its access to product, logistical superiority and global footprint of leading retailers such as Amazon Business. We enable businesses to acquire and retain customers via global gifting technology.
About the Role
We are currently recruiting for an Operations Assistant to join our growing team. This role will play a key part in ensuring the smooth and efficient running of our day-to-day operations, with a particular focus on order fulfilment, supplier coordination, promotional campaigns, and operational processes.
The successful candidate will report directly to the Head of Department and play an important role in supporting the wider Operations function during a period of continued expansion. Previous experience in a start-up environment, particularly within SaaS, e-commerce, online marketing, or fintech, is highly desirable.
Key Responsibilities
- Oversee order fulfilment, ensuring orders are processed and shipped within stipulated ETAs, and proactively resolve any delays or bottlenecks
- Fix and re-process orders that are stuck, delayed, or have failed
- Liaise with suppliers and clients to arrange refunds, replacements, credits, and other order resolutions
- Assist the Head of Department with the creation, launch, and day-to-day management of promotional campaigns
- Monitor live promotional activity, including orders, timings, performance, and operational issues
- Support operational reporting, projects, process improvements, and other tasks as required
- Work collaboratively with internal teams, suppliers, and clients to ensure smooth operational delivery
- Identify opportunities to improve processes, reduce bottlenecks, and increase efficiency
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Ideal Candidate
We’re looking for a proactive self-starter with exceptional attention to detail, a strong work ethic, and the ability to manage a high volume of tasks efficiently. The successful candidate will be highly organised, and comfortable taking ownership of issues from identification through to resolution.
The ideal candidate will be someone who confidently follows established processes and policies, while also bringing creative thinking and intuitive, out-of-the-box solutions when appropriate. The ability to identify potential operational issues before they become problems, work under pressure, and manage competing priorities is essential.
While relevant experience is important, we are ultimately seeking someone who will be a great fit for our high-performing, collaborative team - someone who is proactive, dependable, solutions-focused, and takes genuine ownership of their responsibilities. Full training will be provided.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Required Experience & Skills
- 1+ year of proven experience in an operations, e-commerce, fulfilment, or similar role
- Experience working within a SaaS, Fintech, Online Marketing, E-commerce, or technology environment is highly desirable
- Prior experience within a customer loyalty, rewards, benefits, gifting, or e-commerce business is advantageous
- Experience working in a fast-paced technology start-up environment is a strong advantage
- Strong proficiency in Microsoft Office
- Comfortable working with technology, online platforms, and operational systems
- Exposure to the gaming or gifting industry is a plus
What We Offer
- Competitive salary
- Opportunities for professional growth within a rapidly expanding company
- A collaborative, supportive, and high-performing team environment
- Full-time position (5 working days per week)
- Paid holidays and vacation time
- Additional day off for your birthday
About Us
At Gift & Go we embrace diversity and are committed to creating an inclusive and supportive work environment. As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, or any other characteristic protected by law.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location