Sundowner Holidays
Operations Associate
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About the Role
There is a lot that goes on behind the scenes to make a tailor-made holiday feel effortless. Flights need checking. Hotels and experiences need confirming. Payments need making. Travel documents need to be right. And with clients travelling all over Africa, Asia and Latin America, there are plenty of deadlines and details that simply can't be missed.
We're looking for someone to join our Operations team at Sundowner Holidays and help make all of that happen.
Responsibilities
- Work closely with our Holiday Designers once a holiday has been booked, taking responsibility for the operational detail from confirmation through to travel.
- Use Safari Portal to manage bookings.
- Liaise with our overseas suppliers.
- Prepare client documentation.
- Keep on top of deadlines.
- Respond to client questions and help solve the inevitable issues that occasionally crop up in travel.
- Help manage our day-to-day bookkeeping in QuickBooks.
- Check supplier invoices.
- Reconcile payments.
- Organise payments to suppliers around the world.
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About You
We're looking for someone who is exceptionally organised, brilliant with detail, and comfortable with numbers. Someone who spots when something doesn't look right and actually wants to sort it out. Someone who can have several things on the go at once without losing track of any of them.
- Positive and proactive.
- Happy to get stuck in.
An interest in travel is a bonus, but it's not essential. We're much more interested in finding someone with the right skills, attitude, and attention to detail.
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About Us
We create highly personalised holidays using boutique hotels, luxury hideaways, and some incredible experiences. Our clients expect a very high standard of service – and the work our Operations team does behind the scenes is a huge part of delivering it.
Job Details
📍 Shoreham-by-Sea, West Sussex
💰 £26,000 – £28,000 (depending on experience)
🌴 25 days plus bank holidays
How to Apply
Interested? We'd love to hear from you.
Please send your CV and a covering letter telling us why you'd like to join Sundowner Holidays to kat@sundownerholidays.co.uk
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