N Family Club
Operations Associate
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Department: Operations
Location: Shoreditch, London
Compensation: £35,000 - £45,000 / year
Description
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider.
At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!
Our Support Office is the engine that keeps N Family Club running smoothly – from operations and finance to people, marketing, and strategy. We’re a tight-knit, fast-paced, and mission-driven team that works together to create exceptional experiences for families and teams across all our nurseries. Whether you’re a seasoned expert or early in your career, you’ll be empowered to grow, contribute ideas, and make an impact every day.
As our Operations Associate, you’ll be at the heart of our multi-site nursery operations, ensuring everything from supply chain management to compliance is seamlessly coordinated. Working closely with our senior Operations team, our Nursery Managers, and our wider Support Office team, you’ll be instrumental in supporting our nurseries to deliver exceptional early years experiences.
This is an exciting opportunity for an ambitious individual looking to grow in a high-impact role within a mission-led company.
What you’ll be doing…
- Project Coordination – Assisting with the rollout of new initiatives, whether that’s sustainability projects, tech improvements, or facilities upgrades.
- Change Management - Overseeing the effective rollout and reinforcement of any change to policy, procedure, or ways of working within the business, ensuring all training materials, communications, and team touchpoints are thought-through and accurately updated.
- Communications support - Supporting our senior team with complex communications and talking points, ensuring all messaging is exceptionally well-written while retaining our brand’s TOV.
- Data Protection - Triage data protection-related queries, supporting with GDPR compliance across the business.
- Logistics & Procurement – Managing supplies, equipment, and nursery essentials to ensure everything is in place to create magical learning environments. You will be responsible for maintaining and ensuring adherence to our Approved Buying List.
- Process & Compliance – Supporting the implementation of operational processes and maintaining high standards in health & safety, safeguarding, and regulatory compliance.
- Data & Reporting – Helping to track key operational metrics, from occupancy levels to individual budget lines.
- Office management - Leading on ensuring our central office remains well-stocked, tidy, and organised, and coordinating the sending and receiving of post.
- Nursery Support – Acting as a key point of contact for our nursery teams, providing hands-on operational support and problem-solving as needed.
- Ad-hoc Challenges – From setting up new nurseries to troubleshooting unexpected issues, no two days will be the same!
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You should have…
- A proactive, hands-on approach – you love getting things done and making things happen.
- Exceptional organisational skills with a keen eye for detail. Consistency is one of your top strengths!
- Digitally proficient, with experience using Google Sheets or Excel.
- Fantastic written communication skills, without an overreliance on AI.
- Strong verbal communication skills – able to build relationships across teams and get things moving.
- A natural problem solver who loves change, and thrives in a fast-paced, ever-evolving environment.
- Interest in early years education and a passion for making a difference.
- A degree or equivalent experience.
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The N Advantage
- Competitive salary – £35,000 - £45,000, based on experience and dedication
- Flexible hybrid working model for work-life balance
- Up to 35 days holiday – including a personal ‘Me’ day and Christmas closure
- £100 annual learning fund, plus access to in-house development opportunities
- Enhanced family leave for parents, carers, and more
- 40% childcare discount, plus 6 emergency days annually
- And that’s not all!
- 5-year loyalty bonus – around-the-world trip + 2 bonus weeks off
- 10-year loyalty bonus – ‘Out of this world’ experience + 2 extra weeks off
- Referral bonus – earn up to £1,000 per successful hire
- Amazing discounts – save on groceries, shopping, fitness, and more
- Travel support – season ticket loans and cycle-to-work scheme
- Socials & wellbeing – annual parties, team events, gym discounts, and online fitness
Why N Family Club?
At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.
Join us today to spark big ideas in young minds and shape a career you’ll love.
What's next?
If you think you've got what it takes, click apply and fill in our super quick (1 min) application form!
If you want to read more about N, our benefits, and work culture, visit our Careers website or our Glassdoor Page.
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