PHMG
Operations Associate
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Role: Operations Associate
Location: Old Trafford, Manchester, M16 0PQ
Hours: Monday - Friday 8.45am - 5.15pm
Salary: £29,000 with an OTE of £30,000
Contract: Fixed Term until end of Dec 2026
We’re looking for an ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our UK account base, made up of long-standing clients and new clients signed up by our expert sales teams.
Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.
Responsibilities:
- Responsible for the project management of all creative aspects of the client journey.
- Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
- Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
- Contacting clients following email campaigns to ascertain update requirements.
- Understanding the Account Managers client base and supporting with searching for additional business opportunities.
- Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
- Perform audio branding quality check calls with clients and troubleshoot when required.
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Skills, knowledge and experience required:
- Solid verbal and written communication skills with proven experience within a similar role
- An ambitious self-starter with drive, creativity and a commitment to first-class customer service
- Strong listening and writing skills and an ability to speak articulately and confidently
- High levels of attention to detail and expert organisational/time-management skills
- Expertise with all standard PC software and CRM databases
- A commercial mindset to be able to balance client need with business objectives
- Commitment to personal development and career growth
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. We are employee-owned and proud recipients of the King’s Award for Enterprise, recognised for innovation, growth, and performance excellence.
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This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
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