Urban Jungle Insurance
Operations Associate
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About the Role
We’re hiring an Operations Associate to help us deliver a world-class experience for our customers as we continue to redefine the insurance industry.
We are building the world's most efficient and accessible insurance, and our Operations team is the engine that is powering this journey.
Our team is establishing the strong foundation that allows Urban Jungle to scale fast - we do that by tackling problems, generating ideas, and getting stuff done. We work closely with our customers and other teams across Urban Jungle to keep customer experience the ‘North Star’ of our decision making.
As an Operations Associate, you will be in a uniquely varied role within the business - talking directly to our customers, ensuring day to day operations are handled effectively and efficiently, owning and optimising our customers claims journey, and collaborating with wider teams around the business to deliver unbeatable customer experiences.
Here’s what you’ll get up to:
- Being a key part of the team that powers our business, making things happen for our customers and working on projects to make us more operationally efficient.
- To fix an industry, you have to deeply understand the customer. You’ll work directly with them to answer their questions, troubleshoot and solve problems, progress claims, and help them navigate the complex world of insurance. You can expect to spend around half of your working time assisting customers via phone, chat and email.
- You’ll work to identify opportunities to make us better at what we do, and shape those ideas by collaborating with our Ops, Product, Engineering, and Insurance teams, allowing us to deliver initiatives or projects to help improve and scale our various functions.
- You’ll also help us build new operational functions and tackle exciting challenges - such as playing a big role in enabling our in house claims process to grow and launching new products.
- You will be the voice of the customer in cross-functional projects, providing their feedback to ensure we are providing the best service possible, with the most accessible products.
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Where this role can take you:
We want you to grow as fast as we do. You’ll get tons of responsibility from day one, with the clear expectation that as the company scales, you will take on more complex challenges. We will give you the feedback, coaching, and autonomy you need to fuel your career growth.
What we’re looking for from you:
- We are changing a huge financial industry - you are excited about being a part of this big challenge (even if you know nothing about Insurance right now!)
- Exceptional written and verbal communication skills to support our customers and collaborate with teams across the business.
- You’re energized by problems of all shapes and sizes, and see them as an opportunity to make something better.
- You like to make things happen. When you need to multitask to meet deadlines, you’re not afraid to roll up your sleeves to get stuff done!
- Above all, you are passionate about delivering an exceptional experience to our growing customer base.
These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.
About our offer
We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.
In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:
- A starting salary of between £28,000 - £29,000.
- Share options that can increase alongside performance and growth.
- 25 days paid annual leave, plus public holidays.
- Rapid Progression. We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
- Real Impact. You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
- A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
- The Best People. You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
- A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
- Well-being support. We’re committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidized sports clubs.
- Enhanced parental leave, and support for parents returning to work.
- All. The. Fun. We regularly organize awesome socials and have some vibrant team communities such as book club and foodies.
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About us
At Urban Jungle, we’re making insurance fair - to people, planet and wallets. We're one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world.
We put customers at the heart of everything we do, using data and technology to make insurance simple, flexible, and affordable.
It’s a great time to join our team:
- 💰 Backed by over £43m in funding
- 🚀 Ranked 1st in Tempo awards for ‘Best Startup to Work For’
- 📈 Top 10 in Deloitte’s Fast 50
- ⭐ Over 300,000 customers helped to date
- 🌍 Proud B Corp
We’re looking for Operations enthusiasts to join our team of kind, talented people on a mission to change the insurance industry for good.
About our commitment
Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.
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