Tenancy Operations Associate | Home Made

Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made?

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Operations Associate to join our team and boost our ability to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you.

So, if you love the energy of a startup, eager to play a role in team building and expansion, and dream of shaking up the rental industry, then this role is for you!

Salary

Depending on experience

Working hours

9am-6pm Monday-Friday and every other Saturday

Office location

Southwark (office base role, 1 day WFH post probation), note that the Saturday day is WFH)

The role

Includes but not limited to…

Key Responsibilities

• Own tenancy progression from agreed deal through to move-in, ensuring every tenancy progresses quickly, accurately and compliantly.
• Proactively chase outstanding actions, documents and third parties to keep deals moving and prevent delays.
• Identify tenancies that are off track, understand the blocker and take action to get them back on track.
• Work closely with Sales, Landlords, Tenants and internal teams to resolve issues and successfully convert agreed deals into completed tenancies.
• Act as a key point of contact for Landlords and Tenants before move-in, providing clear and regular updates throughout the process.
• Manage tenancy pipelines, providing clients and Client Account Managers with accurate status updates, risks and required actions.
• Complete client onboarding and attend client meetings where required.
• Ensure all tenancy documentation and pre-move-in requirements are completed accurately and within required deadlines.
• Maintain compliance with relevant lettings legislation and internal processes, including tenancy agreements, deposits, HMO requirements, gas and electrical safety, fire safety and landlord and tenant legislation.
• Coordinate third-party tenancy services and any actions required ahead of the tenancy start date.
• Manage move-in readiness and ensure a clear handover to the client or Property Management team.
• Monitor deposit registration activity and ensure required actions are completed within statutory deadlines.
• Support and coach junior team members, helping resolve complex cases and maintain high standards across the team.
• Deliver against individual and team targets for progression speed, accuracy and completed tenancies.
• Identify recurring blockers and process issues, and help implement practical improvements that make tenancy progression faster and more reliable.