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Role: Operations Associate
Location: London Area, Hybrid role
Sector: Invoice Finance / Fintech / Commercial Lending
Reports to: Head of Operations
ABOUT US
Britain runs on the real economy — the businesses that move, build, staff and supply the country every single day. But cash flow doesn’t always keep up: you can be doing everything right and still be held back by slow payments and timing gaps. That’s why we’ve built Triver: to keep cash flowing and give SME leaders the freedom to move faster — with more control, predictability, and peace of mind. We’ve pioneered Cashflow Streaming, and we’re defining this new category of finance to make business (and life) run more smoothly for the people driving the real economy. We’re a new breed of fintech: customer centric, data-driven, and obsessed with building services that enable SMEs to drive forward.
WORKING WITH US
We’re building more than a product — we’re building a service SMEs trust, rely on, and keep coming back to. That means sweating the details across the end-to-end experience: how clear we are, how we show up, and how we make decisions. Our values are simple: earn trust, make it clear, take fast and rigorous decisions — and keep the ego low and the bar high. Expect pace, ownership, and a team that cares about doing the job properly.
ABOUT YOUR ROLE
You will be at the heart of our operations. Our operations team is at the centre of our business; we are the principal point of communication with our clients and delivering high quality customer service is key to our success. A passion for delivering positive customer outcomes and keeping the utmost accuracy in execution is essential for the role. This is an operations role in a highly entrepreneurial environment responsible for a variety of processes, and is pivotal to providing insights to the wider business for continuous product and service improvement. If you are driven to succeed and looking to further develop your career in Operations, we need your help to make us even better! You will work closely with experienced financial services and technology seniors and will have ample opportunity to learn from them.
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What you will do:
- Support & Nurture: Be first point of contact for customer queries and help resolve any issues they may face in a timely manner.
- Execute key operations workflows: Run operational processes from customer onboarding and in life customer management to manual underwriting and payment processing. Execute tasks efficiently in line with internal SLAs.
- Facilitate new customer onboarding: Ensure that all key documentation is complete and accurate to ensure a smooth opening journey.
- Gather insights: Review and action customer feedback, working with internal teams to resolve customer-facing issues at speed and promote service excellence.
- Drive solutions: Identify areas for process improvements, suggest ways to streamline operations and refine company policies and procedures.
- Innovate and collaborate: Participate in team meetings and collaborate with cross-functional teams.
Who you are:
- Experience: 1-2 years of experience in operations and/or customer support in financial services or a related field.
- Results-oriented: You have a natural drive to deliver high standards of performance, with high attention to detail and accuracy.
- Organised: You can manage multiple tasks and balance priorities in a fast-paced environment, working well under pressure.
- Problem solver: You thrive in turning problems into solutions, challenges into opportunities, from identification to conclusion.
- Great communicator: You possess excellent verbal & written communication skills and easily build rapport with colleagues and clients.
- Care about people: You are an effective listener, empathetic and willing to go out of your way to help customers and build trust.
- Growth mindset: Openness and agility to learn new applications, systems and processes will be key to your role.
- Embrace change: You are flexible, prepared to try different approaches or strategies, and adapt to change quickly.
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WHY JOIN US?
- Build work that matters. We’re a small, ambitious team reshaping how SMEs access cashflow — moving fast, learning constantly, and making decisions without layers of bureaucracy.
- You’ll have real ownership from day one and a meaningful voice in how we build our product and culture. We’re flexible on remote working, and we judge by impact and outcomes—not politics or assumptions.
- Triver is an equal opportunity employer. We welcome applicants from all backgrounds and identities.
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