Bondsmith
Operations Associate
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About us
Bondsmith is a fast-growing digital cash savings platform focused on helping customers make the most of their money by offering access to a wide range of savings products.
We work with financial institutions like wealth managers, fintechs, banks, and advisors, providing them with tools to get better returns on cash, engage more effectively with clients, and simplify their operations. Our goal is to help savers get the most out of their cash.
At Bondsmith, our core values are rapid and continuous improvement, delivering good customer outcomes, and taking end-to-end ownership. Our team is made up of experienced professionals who are passionate about delivering excellent service and finding new ways to solve challenges in financial services. Joining us means working in a fast-paced environment where you will be making an impact on the financial lives of thousands of savers.
We’re regulated by the Financial Conduct Authority in the UK.
Job Title: Operations Associate
Location: London, N1
Reports To: Operations Associate
Contract: Full-time, Permanent
Salary: £30,000-£34,000
Role Summary
We’re looking for a proactive and detail-oriented Operations Associate to join our growing team at Bondsmith. Our platform helps customers maximise their savings across a range of partner banks and financial products. As part of a mission-driven, fast-paced fintech environment, you'll play a key role in ensuring smooth day-to-day operations while supporting compliance, efficiency, and customer satisfaction.
What you’ll be doing
- Managing and executing core operational processes, including order processing, ISA transfers, payment flows, reconciliations, operational queries, and account maintenance.
- Managing order and payment processing for deposits, withdrawals, and account transfers—ensuring accuracy, timeliness, and regulatory compliance.
- Assisting with internal and external reporting, including regulatory reports, management information, and operational performance tracking.
- Collaborating with Compliance, Engineering, and other teams to resolve issues and continuously improve our operational workflows.
- Assisting with onboarding of partner banks and new financial products.
- Assisting with the management of queries from our partner banks and distributors, and ensuring queries are answered promptly and efficiently.
- Continuously identifying opportunities to streamline and automate operational workflows and supporting the implementation and optimisation of operational systems, tools, and automation, whilst maintaining control and oversight standards.
- Maintaining accurate records and contributing to audits and internal reviews.
- Identifying, escalating, and remediating operational risks or incidents in a timely manner.
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Requirements
- Bachelor’s degree.
- Prior experience in operations, payments, or back-office functions within a regulated financial services or fintech environment.
- Good understanding of how payments, reconciliations, and client money safeguarding work.
- Familiarity with regulatory frameworks, including FCA e-money and CASS rules.
- Strong attention to detail and high accuracy in data entry and record-keeping.
- Excellent communication skills and the ability to work cross-functionally and with clients.
- Proficiency in tools like Excel, Jira; experience with SQL or other data tools is advantageous.
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Ideal type of person
- You're curious, organised, love solving problems, and are passionate about technology—especially when it comes to improving processes.
- You’re comfortable working in a regulated environment and understand the importance of doing things the right way, not just the fast way.
- You take ownership and pride in your work, even when it’s behind the scenes.
- You’re adaptable and thrive in a fast-changing, startup-like atmosphere.
- You enjoy learning and are always looking to expand your understanding of how things work.
Why Join Bondsmith?
Bondsmith is a fintech success story in the making. We’re a small, focused team delivering real value to major enterprise clients, and the demand for what we’re building continues to grow. As an early joiner, you’ll have the rare opportunity to make a meaningful impact, shape the future of our products, and grow alongside the company. If you're excited by high-growth environments and want your work to matter, Bondsmith is the place to be.
Company Benefits
- Competitive salary 💸
- Hybrid working (average of 3 days a week expected in office)
- Healthcare 🏥
- Pension scheme 💰
- Share scheme participation 📈
- All the right equipment to make sure you’re working at your best 💻
- Deliveroo for working late in the office 🍔
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